Manager, Customer Success

Asana
San Francisco
Workplace: HybridFull timeUSD 238,000 - 280,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["People leadership","Coaching","Executive communication","Cross-functional collaboration","Analytical mindset"]

Lead Asana’s Enterprise Accounts within Customer Success, owning the health, growth, and strategic value delivery of key enterprise relationships. Coach and develop a team of Enterprise Customer Success Managers, build scalable programs for customer adoption and AI consumption, and act as an executive escalation point. Partner cross-functionally with Sales and Product to capture customer feedback, manage churn risk, and drive expansion across your portfolio.

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FursaFursa
Asana
Asana
2 days ago

Manager, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead Asana’s Enterprise Accounts within Customer Success, owning the health, growth, and strategic value delivery of key enterprise relationships. Coach and develop a team of Enterprise Customer Success Managers, build scalable programs for customer adoption and AI consumption, and act as an executive escalation point. Partner cross-functionally with Sales and Product to capture customer feedback, manage churn risk, and drive expansion across your portfolio.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a high-performing team of Enterprise Customer Success Managers through 1:1s, performance reviews, and career development planning.
  • •Build and nurture executive-level relationships, serving as escalation point, strategic advisor, and leader for executive business reviews.
  • •Design and launch scalable programs and operational frameworks to improve customer health, drive product adoption and AI consumption, and optimize retention.
  • •Identify, track, and mitigate churn risk while surfacing and converting expansion opportunities.
  • •Partner with Sales on account strategy and collaborate with Product to capture feedback, identify product gaps, and influence the product roadmap.

Pay and Benefits

Salary: USD 238,000 - 280,000 annually
Perks:Health InsuranceWellness StipendGym MembershipFamily BuildingRetirementMeal Options

Key Requirements

  • •7+ years of experience in Customer Success or Account Management within Enterprise SaaS, including 2–3 years in a direct people leadership or team management role.
  • •Experience managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred.
  • •Operationally minded leadership to build, execute, and iterate on programs, playbooks, and processes at scale.
  • •Comfort partnering with C-suite stakeholders and serving as an escalation point and strategic advisor.
  • •Strong analytical mindset with experience owning and reporting SaaS metrics such as GRR, NRR, and adoption KPIs.
Experience:7+ yearsEnterprise SaaSAIML
Skills:People leadershipCoachingExecutive communicationCross-functional collaborationAnalytical mindset
Languages:English
Tech Stack:AIML

Company Brief

Asana
Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
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