Prompt

1 month ago

Client Experience Manager - Full-Time (Evenings/Overnight Shift, Flexible Schedule) (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and optimize post-sales support for rehab therapies software, focusing on evenings/overnight coverage during biweekly releases. Bridge between client success and product stability by triaging issues, logging clear engineering tickets, and driving process improvements. Collaborate with clinical and billing teams to ensure exceptional client experience and scalable support across remote operations.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

•Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
•Provide evening/overnight support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues.
•Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
•Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions.
•Proactively identify and escalate urgent issues that impact production environments or multiple customers.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:Remote Work401kHealth InsuranceDentalVisionPaid LeaveEquity

Key Requirements

•Experience as a Rehab Clinician (e.g., SLP, OT, PT, COTA, PTA)
•Strong analytical mindset with ability to troubleshoot software issues and test use cases
•Self-motivated, proactive, and able to work independently with limited oversight
•Ability to thrive in dynamic, fast-paced environments and adapt to changing schedules
•Proficiency with MS Excel and excellent written and verbal communication skills

Experience:HealthcareSaaSB2B

Skills:CommunicationProblem-solvingAnalytical thinking

Tech Stack:MS ExcelZendeskCRMEMRSaaS

Company Brief

Prompt

Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Prompt

1 month ago

Client Experience Manager - Full-Time (Evenings/Overnight Shift, Flexible Schedule) (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

•Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
•Provide evening/overnight support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues.
•Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
•Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions.
•Proactively identify and escalate urgent issues that impact production environments or multiple customers.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:Remote Work401kHealth InsuranceDentalVisionPaid LeaveEquity

Key Requirements

•Experience as a Rehab Clinician (e.g., SLP, OT, PT, COTA, PTA)
•Strong analytical mindset with ability to troubleshoot software issues and test use cases
•Self-motivated, proactive, and able to work independently with limited oversight
•Ability to thrive in dynamic, fast-paced environments and adapt to changing schedules
•Proficiency with MS Excel and excellent written and verbal communication skills

Experience:HealthcareSaaSB2B

Skills:CommunicationProblem-solvingAnalytical thinking

Tech Stack:MS ExcelZendeskCRMEMRSaaS

Company Brief

Prompt

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor