Universal Banker

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer service","Ownership","Resilience"]

Provide outstanding customer service in the branch by educating customers on HSBC’s digital platforms, helping them choose how to bank, and raising fraud awareness. Own customer needs from first contact through resolution, identify vulnerable customers, and support more complex banking requirements. Work within a Branch Customer Service Team, receive full in-branch training on products and systems, and help ensure financial inclusion through empathetic, proactive support.

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FursaFursa
HSBC
HSBC
2 days ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide outstanding customer service in the branch by educating customers on HSBC’s digital platforms, helping them choose how to bank, and raising fraud awareness. Own customer needs from first contact through resolution, identify vulnerable customers, and support more complex banking requirements. Work within a Branch Customer Service Team, receive full in-branch training on products and systems, and help ensure financial inclusion through empathetic, proactive support.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Serve as the first point of contact for customers in the Branch Customer Service Team and take ownership of individual needs.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Raise fraud awareness to protect customers.
  • •Identify vulnerable customers and support them appropriately to ensure financial inclusion.
  • •Help customers with more complex banking needs so they feel supported in their choices.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Annual BonusHealth InsurancePensionLife AssuranceEmployee DiscountsEquity

Key Requirements

  • •Provide an excellent customer experience by holding effective conversations, building connections, and showing empathy.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, and efficient service.
  • •Identify customers in vulnerable situations and determine the best support to provide.
  • •Support customers with more complex banking needs to ensure they feel supported in their choices.
  • •Be resilient in a continuous changing environment.
Experience:Customer service
Skills:CommunicationEmpathyCustomer serviceOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn