Online Leads - Palayan

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service","Problem solving"]

Customer Service Consultant handling inbound calls to provide exceptional service, answer inquiries about products and services, assist with payments and account maintenance, and possibly upsell new products. Works on-site in Palayan City, Philippines, engaging with CRM tools and multiple applications to support high call volumes.

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FursaFursa
Sutherland
Sutherland
1 year ago

Online Leads - Palayan

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Last checked: 10 hours agoStatus: Live

Job Summary

Customer Service Consultant handling inbound calls to provide exceptional service, answer inquiries about products and services, assist with payments and account maintenance, and possibly upsell new products. Works on-site in Palayan City, Philippines, engaging with CRM tools and multiple applications to support high call volumes.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the Point of Contact and answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Assist with up-selling customers to new products or services where encouraged.
  • •Handle customer interactions with professionalism and accuracy, documenting interactions in the CRM.
  • •Collaborate with team members to resolve customer issues and ensure a positive experience.

Key Requirements

  • •High school diploma or GED
  • •Excellent verbal and written communication skills; proficient reading skills
  • •Multi-tasking with several applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
  • •Prior customer service experience preferred
Experience:Telecommunications
Education:High School
Skills:CommunicationMultitaskingCustomer serviceProblem solving
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor