Associate Director, Boeing Customer Account Manager

RTX
St. Louis
Workplace: RemoteFull timeUSD 157,200 - 298,800 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Customer relationship building","Prioritization","Presentation","Negotiation","Diplomacy"]

Serve as the primary liaison between Raytheon and Boeing Defense, Space & Security, building customer intimacy and growing share-of-wallet. Lead efforts to secure orders, represent customer needs internally, and ensure high customer satisfaction through proactive communication and escalation ownership. Analyze customer interactions and trends, collaborate across functions to set policies, and maintain continuous feedback while guiding an indirect team in resolving complex customer issues.

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FursaFursa
RTX
RTX
1 day ago

Associate Director, Boeing Customer Account Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary liaison between Raytheon and Boeing Defense, Space & Security, building customer intimacy and growing share-of-wallet. Lead efforts to secure orders, represent customer needs internally, and ensure high customer satisfaction through proactive communication and escalation ownership. Analyze customer interactions and trends, collaborate across functions to set policies, and maintain continuous feedback while guiding an indirect team in resolving complex customer issues.
Location: St. Louis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Grow share-of-wallet by understanding Boeing priorities and identifying new opportunities to drive growth.
  • •Build customer intimacy and keep a pulse on Boeing Defense, Space & Security satisfaction and needs from Raytheon.
  • •Lead efforts to secure orders and ensure customer requests are handled professionally and in a timely manner.
  • •Take ownership of escalated customer issues—investigate, follow through, and drive them to resolution to improve the customer service experience.
  • •Collect and consolidate customer interaction information, analyze trends, and collaborate across functions to set internal and customer-facing policies.
Travel: High travel

Pay and Benefits

Salary: USD 157,200 - 298,800 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchPaid LeaveParental LeaveLong-term DisabilityHolidaysLearning BudgetFlexible Work

Key Requirements

  • •Typically requires a university degree in engineering, technology, or business administration/management with at least 12 years of relevant experience, or an advanced degree with 10 years’ experience.
  • •Minimum 7 years’ experience working with or for Boeing Defense in program management, business development, or engineering, with evidence of established networks at Boeing.
  • •Evidence of deep DoD domain knowledge, including solving/resolving/defusing situations with internal and external customers to maintain mutually beneficial relations.
  • •Strong business acumen to prioritize multiple deliverables.
  • •Ability to remain composed and decisive in a fast-paced environment with rigorous, well-organized execution and excellent presentation and negotiation skills.
Experience:10+ yearsAerospaceDefenseDoDBoeing
Skills:Customer relationship buildingPrioritizationPresentationNegotiationDiplomacy

Eligibility

Nationality:US National
Security Clearance:Secret

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website