Unity Software

1 week ago

Digital Customer Success Manager, Industry

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own a digitally served portfolio of 1,000+ customers across Unity’s Industry suite, guiding adoption through automated, data-driven lifecycle journeys rather than 1:1 touch. Build and optimize campaign and engagement programs (webinars, office hours, cohort onboarding, in-product messaging), using AI to automate workflows and generate customer-facing content at scale. Maintain self-serve playbooks and knowledge base resources, and feed digital segment insights back to the broader Customer Success team to continuously improve outcomes.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of 1,000+ digitally served customers using automated, data-driven journeys.
•Create and maintain automated campaigns and lifecycle journeys, monitoring performance and intervening based on risk/opportunity signals.
•Design and run scaled engagement programs (webinars, office hours, cohort onboarding, and in-product messaging).
•Use AI to build the process—automating repetitive workflows, personalizing communications at scale, and generating content faster and more consistently.
•Create and maintain self-service content (playbooks, best-practice guides, and knowledge base articles) to reduce the need for human contact.

Pay and Benefits

Salary: CAD 117,200 - 167,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceCommuter BenefitsEquityPensionPaid LeaveParental Leave

Key Requirements

•Experience in an enterprise customer-facing role such as Customer Success, Account Management, or Lifecycle Marketing, ideally within an Enterprise SaaS organization.
•Hands-on experience using AI to build workflows, content, or communications at scale (not just as personal productivity).
•Comfort working with data and dashboards to make decisions and demonstrate impact.
•Familiarity with CS/GTM platforms such as HubSpot, Gainsight, Totango, Hook, or Salesforce.
•Ability to write or edit HTML email, or closely collaborate with the teams/tools that do so.

Experience:SaaSEnterprise

Skills:Builder's mindsetData-driven decision makingCross-functional collaborationGroup facilitationProcess automation

Languages:English

Tech Stack:AIHubSpotGainsightTotangoHookSalesforceHTML

Company Brief

Unity Software

Develops the Unity real-time 3D development platform used to create, operate, and monetize interactive experiences and games across mobile, console, PC, and AR/VR platforms. Serves developers, studios, and enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn

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Unity Software

1 week ago

Digital Customer Success Manager, Industry

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of 1,000+ digitally served customers using automated, data-driven journeys.
•Create and maintain automated campaigns and lifecycle journeys, monitoring performance and intervening based on risk/opportunity signals.
•Design and run scaled engagement programs (webinars, office hours, cohort onboarding, and in-product messaging).
•Use AI to build the process—automating repetitive workflows, personalizing communications at scale, and generating content faster and more consistently.
•Create and maintain self-service content (playbooks, best-practice guides, and knowledge base articles) to reduce the need for human contact.

Pay and Benefits

Salary: CAD 117,200 - 167,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceCommuter BenefitsEquityPensionPaid LeaveParental Leave

Key Requirements

•Experience in an enterprise customer-facing role such as Customer Success, Account Management, or Lifecycle Marketing, ideally within an Enterprise SaaS organization.
•Hands-on experience using AI to build workflows, content, or communications at scale (not just as personal productivity).
•Comfort working with data and dashboards to make decisions and demonstrate impact.
•Familiarity with CS/GTM platforms such as HubSpot, Gainsight, Totango, Hook, or Salesforce.
•Ability to write or edit HTML email, or closely collaborate with the teams/tools that do so.

Experience:SaaSEnterprise

Skills:Builder's mindsetData-driven decision makingCross-functional collaborationGroup facilitationProcess automation

Languages:English

Tech Stack:AIHubSpotGainsightTotangoHookSalesforceHTML

Company Brief

Unity Software

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn