Customer Specialist

CarMax
Illinois
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience that guides buyers through the full used-car journey, including sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and handle transaction paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements in a clean, organized workspace.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver a customer-first experience that guides buyers through the full used-car journey, including sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and handle transaction paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements in a clean, organized workspace.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
  • •Assess vehicle condition and document findings for appraisals, communicating results to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks (paperwork, audits, payments) and coordinate service appointments while reviewing repair order invoices for billing accuracy.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid LeavePaid HolidaysPaid Sick

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately and managing multiple tasks with attention to detail.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data.
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn