Customer Service Associate - Roadside Assistance (ARSA) Shift - Contract (Kuala Lumpur, MY)

Allianz
Kuala Lumpur
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Teamwork"]

Customer Service Associate supporting roadside assistance and claims onboarding for Allianz, delivering high-quality service via phone, email, and social channels. The role emphasizes first contact resolution, careful escalation, and proactive customer education, within a shift-based contract setting in Kuala Lumpur.

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Allianz
Allianz
6 months ago

Customer Service Associate - Roadside Assistance (ARSA) Shift - Contract (Kuala Lumpur, MY)

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Last checked: 1 hour agoStatus: Live

Job Summary

Customer Service Associate supporting roadside assistance and claims onboarding for Allianz, delivering high-quality service via phone, email, and social channels. The role emphasizes first contact resolution, careful escalation, and proactive customer education, within a shift-based contract setting in Kuala Lumpur.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media.
  • •Provide first contact resolution (FCR) when possible, by providing basic trouble shooting and offer appropriate alternative.
  • •Perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution.
  • •Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls.
  • •Participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.

Pay and Benefits

Perks:Shift Allowance

Key Requirements

  • •Degree in a related field is required.
  • •Fresh graduates are encouraged to apply.
  • •More than one year of relevant working experience in a contact center environment is an added advantage.
  • •Proficiency in English and Bahasa Malaysia is required.
  • •Ability to speak Mandarin is an added advantage. Willingness to work in shifts (shift allowance provided).
Experience:InsuranceCustomer serviceRoadside assistance
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingTeamwork
Languages:EnglishBahasa MalaysiaMandarin
Tech Stack:ChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn