Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Problem-solving","Customer service","Teamwork","Communication"]

Lead maintenance and service for a rental facility in Bridgeport, WV. You’ll supervise Heavy Equipment Maintenance Technicians, use the company’s tech to create and manage work orders, track service intervals, diagnose issues with data, and coordinate repairs for customer and company equipment. Own customer communications to resolve inquiries and complaints, support training and safe work practices, and help strengthen customer relationships while improving overall service quality.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead maintenance and service for a rental facility in Bridgeport, WV. You’ll supervise Heavy Equipment Maintenance Technicians, use the company’s tech to create and manage work orders, track service intervals, diagnose issues with data, and coordinate repairs for customer and company equipment. Own customer communications to resolve inquiries and complaints, support training and safe work practices, and help strengthen customer relationships while improving overall service quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and coordinate a team of heavy equipment maintenance technicians and service personnel, including quality performance supervision.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships to ensure 100% satisfaction, including responding to inquiries, requests, and complaints.
  • •Train and develop employees and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipCompany TruckProfit SharingPaid Volunteer

Key Requirements

  • •Ideally 3 years of maintenance and service experience in equipment rental or a related construction field.
  • •Experience in field service, maintenance, and repair, with experience leading maintenance teams preferred.
  • •Strong interpersonal and problem-solving skills, with the ability to quickly learn and stay up to date on EquipmentShare products and services.
  • •Superior customer service and teamwork skills, including strong verbal and written communication.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license with an acceptable driving record (must be at least 21 to operate the company vehicle).
Experience:3+ years
Education:High School
Skills:LeadershipProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn