Lead CSR/Teller - West Chicago - Full-Time

Fifth Third Bancorp
Illinois
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Leadership"]

Provide advanced customer service as a Lead CSR/Teller, handling complex CSR duties with independent judgment while following risk and ethics policies. Serve as a trusted contact by listening to customer needs, resolving questions with follow-up, and protecting confidential information. Support daily financial center operations including cash handling, monthly counts, and FCA requests, and refer customers to bankers and retail partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - West Chicago - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced customer service as a Lead CSR/Teller, handling complex CSR duties with independent judgment while following risk and ethics policies. Serve as a trusted contact by listening to customer needs, resolving questions with follow-up, and protecting confidential information. Support daily financial center operations including cash handling, monthly counts, and FCA requests, and refer customers to bankers and retail partners for consultative conversations.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver excellent customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, resolve issues, and maintain clear, timely communication.
  • •Handle complex CSR duties with independent judgment while actively identifying and reporting risk as defined by policy and procedures.
  • •Support financial center operations, including daily office responsibilities, cash handling/balancing records, and monthly cash counts and FCA requests.
  • •Refer customers to bankers and retail business partners using tracking tools, and assist with training newly hired Customer Service Representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Extensive cash handling experience and comfort working with the public.
  • •Ability to interact confidently with customers and demonstrate sound judgment in decision-making and problem resolution.
  • •Flexibility in scheduling and ability to act as a leader and resource for customers and the platform team.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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