Salesforce

1 day ago

Customer Success Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Drive quantifiable business impact for Salesforce’s most complex multi-org Signature customers as a primary strategic partner. Own the ROI-driven customer success plan spanning adoption, technical health, and expertise, integrating multiple products and workflows (including agentic/AI support). Lead executive-level stakeholder management, risk mitigation using Salesforce escalation and incident processes, and mentor team members while guiding AI governance and trust-by-design best practices.

Location: Auckland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own ROI-driven engagement and craft engagement charters with goals and metrics to deliver tangible value for Signature customers.
•Lead complex program management across multi-org customer environments, integrating priorities and timelines into comprehensive success plans.
•Mobilize resources and coordinate across internal stakeholders to ensure seamless delivery of all deliverables advancing customer business goals.
•Provide trusted advisory to executive and C-level stakeholders, combining Salesforce expertise with business insight to recommend and adapt solutions for complex problems.
•Manage risks using Salesforce escalation and case oversight/incident management processes, and guide customers through AI governance, trust-by-design, and guardrails.

Key Requirements

•5-6+ years of relevant experience in complex Customer Success environments, SaaS platform use, or related strategic consulting fields.
•Exceptional executive communication skills with proven influence across all levels, including executive/C-level.
•Strong technical acumen and ability to clarify roles, responsibilities, and ensure clear technical and business alignment.
•Deep expertise in Sales Cloud and/or Service Cloud.
•Salesforce Admin plus Sales Cloud Consultant and/or Service Cloud Consultant certification.

Experience:5+ yearsSaaSCustomer Success

Skills:Stakeholder managementExecutive communicationMentorshipRisk managementProblem solving

Certifications:Salesforce AdminSales Cloud ConsultantService Cloud ConsultantAI AssociateAdministratorAdvanced AdministratorPlatform App BuilderData Cloud Specialist

Tech Stack:SalesforceSales CloudService CloudEinstein AISales EngagementHigh Velocity SalesLead ScoringOpportunity ScoringForecastingOmni-ChannelService Cloud VoiceDigital EngagementField Service LightningCPQRevenue CloudPardotMarketing Cloud Account EngagementSlackExperience CloudData Cloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 day ago

Customer Success Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Auckland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own ROI-driven engagement and craft engagement charters with goals and metrics to deliver tangible value for Signature customers.
•Lead complex program management across multi-org customer environments, integrating priorities and timelines into comprehensive success plans.
•Mobilize resources and coordinate across internal stakeholders to ensure seamless delivery of all deliverables advancing customer business goals.
•Provide trusted advisory to executive and C-level stakeholders, combining Salesforce expertise with business insight to recommend and adapt solutions for complex problems.
•Manage risks using Salesforce escalation and case oversight/incident management processes, and guide customers through AI governance, trust-by-design, and guardrails.

Key Requirements

•5-6+ years of relevant experience in complex Customer Success environments, SaaS platform use, or related strategic consulting fields.
•Exceptional executive communication skills with proven influence across all levels, including executive/C-level.
•Strong technical acumen and ability to clarify roles, responsibilities, and ensure clear technical and business alignment.
•Deep expertise in Sales Cloud and/or Service Cloud.
•Salesforce Admin plus Sales Cloud Consultant and/or Service Cloud Consultant certification.

Experience:5+ yearsSaaSCustomer Success

Skills:Stakeholder managementExecutive communicationMentorshipRisk managementProblem solving

Certifications:Salesforce AdminSales Cloud ConsultantService Cloud ConsultantAI AssociateAdministratorAdvanced AdministratorPlatform App BuilderData Cloud Specialist

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor