Manager, Commerical Excellence

WebMD
Anywhere
Workplace: OnsiteFull timeUSD 110,000 - 125,000 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Cross-functional collaboration","Change management","Analytical thinking","Communication"]

Lead the Commercial Excellence team by owning commercial operations processes, KPI reporting, and commercial systems that support quoting, contracting, invoicing, and renewals. Serve as the primary liaison between executive and commercial leadership and Customer Operations, partnering across Sales, Legal, Compliance, Finance, Marketing, and Product. Define governance, improve Salesforce/CPQ contract lifecycle workflows, enable sales through best practices, and ensure transactions meet healthcare regulatory and internal audit requirements, including HIPAA-aligned processes.

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FursaFursa
WebMD
WebMD
6 months ago

Manager, Commerical Excellence

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Commercial Excellence team by owning commercial operations processes, KPI reporting, and commercial systems that support quoting, contracting, invoicing, and renewals. Serve as the primary liaison between executive and commercial leadership and Customer Operations, partnering across Sales, Legal, Compliance, Finance, Marketing, and Product. Define governance, improve Salesforce/CPQ contract lifecycle workflows, enable sales through best practices, and ensure transactions meet healthcare regulatory and internal audit requirements, including HIPAA-aligned processes.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Act as the central operational liaison between executive leadership, commercial teams, and customer operations, translating business goals into system, process, and reporting strategies.
  • •Own and continuously optimize commercial systems and processes for quoting, contracting, invoicing, and renewals; define governance for sales enablement, pricing approvals, and workflow policy compliance.
  • •Support end-to-end opportunity management (scope, pricing, quote generation) and coordinate commercial documentation (MSAs, BAAs, security/legal reviews), including RFP and contract renewal tracking.
  • •Enable commercial transaction workflows for invoicing, vendor onboarding, and partner contract administration with Finance alignment for revenue recognition and billing/renewal strategies.
  • •Define, monitor, and analyze commercial KPIs, build dashboards and reports for senior leadership, and drive continuous improvement to reduce operational risk and support growth.

Pay and Benefits

Salary: USD 110,000 - 125,000 annually
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability InsuranceCommuter BenefitsTransit Benefits

Key Requirements

  • •Bachelor’s degree in Business, Operations, or a related field (MBA or relevant certification a plus).
  • •5+ years in Commercial Operations, Sales Enablement, or Business Operations within a healthcare technology or digital health organization, with demonstrated Salesforce ecosystem experience.
  • •Strong understanding of healthcare-specific requirements such as HIPAA, BAAs, and complex contract structures.
  • •Proficiency with Salesforce, CPQ systems, Docusign, Concur, and contract management platforms.
  • •Demonstrated ability to drive scalable business processes and influence cross-functionally without direct authority.
Experience:5+ yearsHealthcare technologyDigital healthSales enablementCommercial operations
Education:Bachelor's in Business, Operations, or a related field
Skills:Strategic thinkingCross-functional collaborationChange managementAnalytical thinkingCommunication
Tech Stack:SalesforceCPQDocusignConcur

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn