Customer Success Manager, Mid-Market, EMEA

Harvey
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Relationship management","Negotiation","Stakeholder management","Proactive self-management","Cross-functional collaboration"]

Own value realization and end-to-end renewal motion for a mid-market portfolio, guiding enterprise and law-firm customers as they integrate AI into daily professional workflows. Serve as the primary relationship contact for users and economic buyers, forecast accurately, lead renewal negotiations, and deliver retention and net-revenue-retention targets. Coordinate cross-functionally across Sales, Deal Desk, Legal, and Finance while identifying churn risks and driving account expansion.

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Harvey
Harvey
2 months ago

Customer Success Manager, Mid-Market, EMEA

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Job Summary

Own value realization and end-to-end renewal motion for a mid-market portfolio, guiding enterprise and law-firm customers as they integrate AI into daily professional workflows. Serve as the primary relationship contact for users and economic buyers, forecast accurately, lead renewal negotiations, and deliver retention and net-revenue-retention targets. Coordinate cross-functionally across Sales, Deal Desk, Legal, and Finance while identifying churn risks and driving account expansion.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Integrate Harvey into customer workflows and guide administrators on data-backed best practices to ensure optimal use of AI solutions.
  • •Own the full renewal lifecycle for your portfolio, including building renewal timelines, forecasting, leading negotiations, and closing on or ahead of schedule.
  • •Carry and deliver against retention and net-revenue-retention targets while managing the book of business as a revenue portfolio.
  • •Monitor account health, identify at-risk accounts early, and execute structured mitigation plans to protect renewals.
  • •Represent customer needs internally and partner with Product and Engineering; coordinate with Sales, Deal Desk, Legal, and Finance to close renewals and drive expansion.

Key Requirements

  • •3–4+ years in customer-owning roles at tech or SaaS platforms with direct ownership of renewals, retention, or a commercial/account-management target.
  • •Proven track record delivering against a revenue, retention, or net-revenue-retention number.
  • •Experience running the renewal motion end to end, including forecasting, renewal planning, and leading commercial negotiations.
  • •Strong commercial and negotiation acumen, including handling objections through to close.
  • •Account management and portfolio planning across a book of business, including segmentation and revenue-based prioritization.
Experience:3-4 yearsSaaSTech
Skills:Relationship managementNegotiationStakeholder managementProactive self-managementCross-functional collaboration
Tech Stack:AISaaS

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor