Harvey

3 weeks ago

Customer Success Manager, Mid-Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own value realization and end-to-end renewal motion for a mid-market portfolio, guiding enterprise and law-firm customers as they integrate AI into daily professional workflows. Serve as the primary relationship contact for users and economic buyers, forecast accurately, lead renewal negotiations, and deliver retention and net-revenue-retention targets. Coordinate cross-functionally across Sales, Deal Desk, Legal, and Finance while identifying churn risks and driving account expansion.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Integrate Harvey into customer workflows and guide administrators on data-backed best practices to ensure optimal use of AI solutions.
•Own the full renewal lifecycle for your portfolio, including building renewal timelines, forecasting, leading negotiations, and closing on or ahead of schedule.
•Carry and deliver against retention and net-revenue-retention targets while managing the book of business as a revenue portfolio.
•Monitor account health, identify at-risk accounts early, and execute structured mitigation plans to protect renewals.
•Represent customer needs internally and partner with Product and Engineering; coordinate with Sales, Deal Desk, Legal, and Finance to close renewals and drive expansion.

Key Requirements

•3–4+ years in customer-owning roles at tech or SaaS platforms with direct ownership of renewals, retention, or a commercial/account-management target.
•Proven track record delivering against a revenue, retention, or net-revenue-retention number.
•Experience running the renewal motion end to end, including forecasting, renewal planning, and leading commercial negotiations.
•Strong commercial and negotiation acumen, including handling objections through to close.
•Account management and portfolio planning across a book of business, including segmentation and revenue-based prioritization.

Experience:3-4 yearsSaaSTech

Skills:Relationship managementNegotiationStakeholder managementProactive self-managementCross-functional collaboration

Tech Stack:AISaaS

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

3 weeks ago

Customer Success Manager, Mid-Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Integrate Harvey into customer workflows and guide administrators on data-backed best practices to ensure optimal use of AI solutions.
•Own the full renewal lifecycle for your portfolio, including building renewal timelines, forecasting, leading negotiations, and closing on or ahead of schedule.
•Carry and deliver against retention and net-revenue-retention targets while managing the book of business as a revenue portfolio.
•Monitor account health, identify at-risk accounts early, and execute structured mitigation plans to protect renewals.
•Represent customer needs internally and partner with Product and Engineering; coordinate with Sales, Deal Desk, Legal, and Finance to close renewals and drive expansion.

Key Requirements

•3–4+ years in customer-owning roles at tech or SaaS platforms with direct ownership of renewals, retention, or a commercial/account-management target.
•Proven track record delivering against a revenue, retention, or net-revenue-retention number.
•Experience running the renewal motion end to end, including forecasting, renewal planning, and leading commercial negotiations.
•Strong commercial and negotiation acumen, including handling objections through to close.
•Account management and portfolio planning across a book of business, including segmentation and revenue-based prioritization.

Experience:3-4 yearsSaaSTech

Skills:Relationship managementNegotiationStakeholder managementProactive self-managementCross-functional collaboration

Tech Stack:AISaaS

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor