Technical Customer Success

Eon.io
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving"]

Technical Customer Success Manager with strong cloud and infrastructure experience will own the full customer lifecycle, from onboarding through adoption and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, run executive reviews, troubleshoot complex issues with Support and Engineering, and identify opportunities to grow the relationship with enterprise customers.

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FursaFursa
Eon.io
Eon.io
7 months ago

Technical Customer Success

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Technical Customer Success Manager with strong cloud and infrastructure experience will own the full customer lifecycle, from onboarding through adoption and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, run executive reviews, troubleshoot complex issues with Support and Engineering, and identify opportunities to grow the relationship with enterprise customers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
  • •Build scripts, configurations, and small technical solutions to accelerate time-to-value.
  • •Serve as the primary technical contact for a portfolio of enterprise customers.
  • •Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
  • •Troubleshoot and resolve complex issues with Support and Engineering.
Travel: Low travel

Key Requirements

  • •3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar).
  • •Strong hands-on cloud experience and comfort working directly in customer environments.
  • •Ability to write scripts (Python, Bash, PowerShell) and work with Terraform.
  • •Experience supporting enterprise customers and complex organizations.
  • •Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
Experience:3+ yearsCloudEnterpriseData protectionBackupAI/ML
Skills:CommunicationProblem-solving
Languages:English
Tech Stack:PythonBashPowerShellTerraform

Company Brief

Eon.io
Eon.io is a technology company offering a developer-focused platform and tooling for building, deploying, and managing cloud-native applications and services, emphasizing performance, security, and integration with modern developer workflows.
Industry: Developer Tools
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