Customer Support- Streaming Services

Sutherland
Atlanta
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Problem diagnosis","Multitasking","Rapport building"]

Support customers of a major streaming media and entertainment brand by handling inbound calls and troubleshooting streaming issues across phones and smart TVs. You’ll use basic PC skills and Microsoft Office tools, diagnose and resolve problems, and multitask across multiple applications. The role includes paid training, hourly pay, and performance incentives, with work-from-home setup requirements for reliable high-speed internet.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Customer Support- Streaming Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support customers of a major streaming media and entertainment brand by handling inbound calls and troubleshooting streaming issues across phones and smart TVs. You’ll use basic PC skills and Microsoft Office tools, diagnose and resolve problems, and multitask across multiple applications. The role includes paid training, hourly pay, and performance incentives, with work-from-home setup requirements for reliable high-speed internet.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customers of a streaming media and entertainment service by answering calls and building rapport.
  • •Troubleshoot streaming issues on phones and smart TVs using basic troubleshooting skills.
  • •Diagnose and resolve customer problems with strong problem-diagnosis and problem-solving.
  • •Use multiple applications simultaneously while maintaining efficient, accurate support.
  • •Complete application steps and testing as part of the hiring process.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid Training

Key Requirements

  • •Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
  • •Experience with streaming, including basic troubleshooting skills and an understanding of streaming services on phones and smart TVs.
  • •Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel).
  • •Technical support experience, including strong problem-diagnosis and problem-solving skills.
  • •Multi-tasking ability and experience working with CRM applications (preferred).
Experience:Customer serviceContact centerStreaming services
Skills:Customer serviceProblem-solvingProblem diagnosisMultitaskingRapport building
Languages:English
Tech Stack:Microsoft OfficeOutlookWordExcelCRMStreaming servicesSmart TVs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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