Customer and Commercial Operations Specialist

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy"]

Coordinate customer and commercial operations for quotes, orders, RMAs, and warranty claims, ensuring open transactions are followed through. Work with internal teams to resolve delivery holds and execute kit requests, while supporting billing and invoice reconciliation across multiple product/service categories. Help investigate invoice disputes, provide updates on high-value orders, support AR follow-ups, and assist with system testing (RIT/UAT) and basic issue resolution under guidance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
5 days ago

Customer and Commercial Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Coordinate customer and commercial operations for quotes, orders, RMAs, and warranty claims, ensuring open transactions are followed through. Work with internal teams to resolve delivery holds and execute kit requests, while supporting billing and invoice reconciliation across multiple product/service categories. Help investigate invoice disputes, provide updates on high-value orders, support AR follow-ups, and assist with system testing (RIT/UAT) and basic issue resolution under guidance.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Support quotes, orders, RMAs, and warranty claims; follow up on open transactions.
  • •Coordinate with internal teams to resolve delivery holds and execute TKM kit requests.
  • •Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services.
  • •Help resolve invoice disputes and support AR follow-ups and delivery coordination.
  • •Provide proactive updates on high-value orders; expedite parts and support system testing (RIT/UAT) and basic issue resolution.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Support quotes, orders, RMAs, and warranty claims, and follow up on open transactions.
  • •Reconcile billing and invoices across TPM/FPM/TKM/Spares/Services and help resolve invoice disputes.
  • •Coordinate with internal teams to resolve delivery holds and execute TKM kit requests.
  • •Monitor past-due and obsolete/problem parts and build system and process knowledge.
  • •Participate in system testing (RIT/UAT) and assist in resolving basic system issues under guidance.
Skills:Empathy

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor