Account Manager, Renewals & Expansion

LangChain
New York, Atlanta, Nashville, Boston, Cambridge, Washington DC, Charlotte
Workplace: RemoteFull timeUSD 230,000+ annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Relationship building","Negotiation","Customer empathy"]

Own the full post-sale customer lifecycle for a portfolio of commercial customers, driving adoption, retention, renewals, and expansion. Build and maintain renewal forecasts, identify churn risk through customer health and product usage, and lead expansion conversations aligned to customer needs. Serve as the voice of the customer and collaborate across Sales, GTM Engineering, and RevOps to deliver a seamless post-sale experience, including renewal negotiations and contracting.

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FursaFursa
LangChain
LangChain
8 months ago

Account Manager, Renewals & Expansion

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Last checked: 14 hours agoStatus: Live

Job Summary

Own the full post-sale customer lifecycle for a portfolio of commercial customers, driving adoption, retention, renewals, and expansion. Build and maintain renewal forecasts, identify churn risk through customer health and product usage, and lead expansion conversations aligned to customer needs. Serve as the voice of the customer and collaborate across Sales, GTM Engineering, and RevOps to deliver a seamless post-sale experience, including renewal negotiations and contracting.
Location: New York, Atlanta, Nashville, Boston, Cambridge, Washington DC, Charlotte
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the post-signature customer lifecycle for a portfolio of commercial customers through adoption and contract execution.
  • •Maintain a rolling forecast and consistently meet or exceed quarterly and annual renewal and net retention targets.
  • •Identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
  • •Drive expansion by uncovering customer needs, aligning them with new features/products, and communicating incremental value.
  • •Lead renewal negotiations, structure renewal contracts, and manage quoting and procurement processes to secure favorable terms.

Pay and Benefits

Salary: USD 230,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveMeal Allowance

Key Requirements

  • •5+ years in a quota-carrying, customer-facing role (Account Management, Customer Success, or Renewals), preferably in B2B SaaS.
  • •Proven success meeting and exceeding retention and expansion quotas such as Gross Renewal Rate and Net Revenue Retention.
  • •Strong commercial acumen and negotiation skills for complex, multi-stakeholder renewal cycles.
  • •Strong technical aptitude to understand and articulate value of complex technical products, with familiarity with the AI/LLM stack a plus.
  • •Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
Experience:5+ yearsB2B SaaSAI/MLDeveloper-firstOpen source
Skills:CommunicationPresentationRelationship buildingNegotiationCustomer empathy
Tech Stack:SalesforceCRMLangSmithLangChainLangGraphLLMAI/LLMObservabilityEvaluationDeployment

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn