TikTok Shop - Home & Living Account Manager

TikTok
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Interpersonal skills","Negotiation","Consultative approach","Cross-functional collaboration","Adaptability"]

Own end-to-end partnerships with Home & Living sellers and merchants, driving their growth by aligning collaboration models to short- and long-term plans. Help partners expand exposure through creators and seller-owned initiatives, and solve business-growth challenges through cross-functional collaboration. Provide consultative strategy across content, operations, merchandising, and logistics, using data to identify pain points and opportunities. Lead internal projects supporting campaigns and product launches.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Home & Living Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Own end-to-end partnerships with Home & Living sellers and merchants, driving their growth by aligning collaboration models to short- and long-term plans. Help partners expand exposure through creators and seller-owned initiatives, and solve business-growth challenges through cross-functional collaboration. Provide consultative strategy across content, operations, merchandising, and logistics, using data to identify pain points and opportunities. Lead internal projects supporting campaigns and product launches.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive and manage end-to-end business partnerships and experience with sellers and merchants.
  • •Develop collaborative models aligned to sellers’ short- and long-term development plans while investing platform resources effectively.
  • •Help business partners expand exposure using creators’ capabilities or by building their own initiatives.
  • •Collaborate with cross-functional teams to solve key business growth challenges.
  • •Use data to understand pain points, define business requirements, identify opportunities, and prioritize solutions; own internal projects for campaigns, product launches, and marketing.

Key Requirements

  • •3+ years of experience in e-commerce with experience across both platform and brand/merchant sides.
  • •Track record of delivering and exceeding sales, GMV, or other commercial goals.
  • •Excellent interpersonal and negotiation skills.
  • •High level written and spoken English proficiency for cross-country business communication and collaboration.
  • •Familiarity with TikTok and other content platforms; experience in content-based e-commerce is highly preferred.
Experience:3+ yearsE-commerce
Skills:Interpersonal skillsNegotiationConsultative approachCross-functional collaborationAdaptability
Languages:English
Tech Stack:Data

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn