Digital Tools Analyst

Emerson
San Jose
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 1-3 yearsEducation: bachelorsSkills: ["Analytical skills","Organizational skills","Problem-solving","Communication","Prioritization"]

Support and optimize digital tools and business processes that enable efficient sales operations and drive user adoption across the organization. Serve as a liaison between business users, product teams, and technical stakeholders to gather and validate requirements, translate needs into user stories, and assist with testing (QA/UAT) for releases, enhancements, and issue fixes. Create documentation and training materials, monitor adoption metrics, resolve user issues, and communicate updates to stakeholders.

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Emerson
Emerson
3 days ago

Digital Tools Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Support and optimize digital tools and business processes that enable efficient sales operations and drive user adoption across the organization. Serve as a liaison between business users, product teams, and technical stakeholders to gather and validate requirements, translate needs into user stories, and assist with testing (QA/UAT) for releases, enhancements, and issue fixes. Create documentation and training materials, monitor adoption metrics, resolve user issues, and communicate updates to stakeholders.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide front-end support for internal and external sales processes and digital tool users, including troubleshooting and escalation.
  • •Drive BTAB adoption initiatives by improving processes, creating documentation/training materials, and monitoring adoption metrics and feedback.
  • •Gather, document, and validate functional requirements with business stakeholders, translating needs into user stories and acceptance criteria.
  • •Participate in QA testing and support UAT by developing test scenarios/cases, validating releases/enhancements, and documenting defects and results.
  • •Act as a point of contact between business users and technology teams by communicating updates, testing results, adoption metrics, and process changes.

Pay and Benefits

Perks:Health InsurancePaid LeaveEmployee Assistance

Key Requirements

  • •1-3 years of experience supporting digital tools, business applications, or sales operations.
  • •Experience gathering and documenting functional requirements, including translating needs into user stories and acceptance criteria.
  • •Experience participating in QA testing, User Acceptance Testing (UAT), or system validation activities (preferred).
  • •Strong analytical, organizational, and problem-solving skills.
  • •Advanced English skills and excellent verbal and written communication skills.
Experience:1-3 yearsSales operationsDigital transformationEnterprise applications
Education:Bachelor's
Skills:Analytical skillsOrganizational skillsProblem-solvingCommunicationPrioritization
Languages:English
Tech Stack:Microsoft 365Power BIPower AutomatePower AppsExcelWordPowerPointSharePointTeamsAgileDynamics 365UATPower Application

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn