Customer Service / Customer Success Manager

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Communication","Problem-solving","Conflict resolution","Organizational skills","Time management","Self-motivated"]

Own the end-to-end client experience for a swimming pool construction team—serving as the primary point of contact from initial consultation through project completion and beyond. Manage customer communications with timely updates on milestones, timelines, and progress, resolve enquiries and issues professionally, and onboard new clients by setting realistic expectations. Use customer feedback to improve service, maintain organized client records, and coordinate with building and installation teams to ensure requirements are met.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service / Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the end-to-end client experience for a swimming pool construction team—serving as the primary point of contact from initial consultation through project completion and beyond. Manage customer communications with timely updates on milestones, timelines, and progress, resolve enquiries and issues professionally, and onboard new clients by setting realistic expectations. Use customer feedback to improve service, maintain organized client records, and coordinate with building and installation teams to ensure requirements are met.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the main point of contact for clients throughout the pool design and construction process.
  • •Proactively manage client communications with regular updates on milestones, timelines, and progress.
  • •Address and resolve customer enquiries, concerns, and issues professionally and in a timely manner.
  • •Develop and implement customer success strategies to improve satisfaction and build loyalty.
  • •Collaborate with building and installation teams, while maintaining accurate client records and project documentation.

Key Requirements

  • •Proven experience in a customer-facing role such as customer service, customer success, or account management.
  • •Strong written and verbal communication and exceptional interpersonal skills.
  • •Ability to solve problems and resolve conflicts effectively.
  • •Excellent organisational and time-management skills to manage multiple client projects.
  • •Proficiency in standard office software; CRM experience is advantageous.
Skills:Interpersonal skillsCommunicationProblem-solvingConflict resolutionOrganizational skillsTime managementSelf-motivated
Tech Stack:CRM systemsOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn