Service Operations Supervisor - TX - On Site

Distro
Texas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Problem-solving"]

Oversee a portfolio of client accounts to ensure seamless delivery of HR/payroll services. Serve as the primary liaison between clients and internal operations, coordinating user setup, training, proactive retention interventions, and escalation of issues for resolution. Lead client meetings on escalated matters, monitor payroll accuracy, coach Payroll Specialists, and support payroll tax guidance and state/federal reporting through effective communication and process improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Distro
Distro
23 hours ago

Service Operations Supervisor - TX - On Site

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Oversee a portfolio of client accounts to ensure seamless delivery of HR/payroll services. Serve as the primary liaison between clients and internal operations, coordinating user setup, training, proactive retention interventions, and escalation of issues for resolution. Lead client meetings on escalated matters, monitor payroll accuracy, coach Payroll Specialists, and support payroll tax guidance and state/federal reporting through effective communication and process improvement.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Act as the primary contact for an assigned group of clients, managing relationships through proactive touch points and service recommendations.
  • •Coordinate user setup and training for client-facing web-based payroll, custom reporting, and service platforms.
  • •Facilitate retention by intervening with at-risk clients and escalating issues through internal communication platforms for resolution.
  • •Ensure timely and accurate payroll processing by reviewing processed payrolls, resolving payroll errors, and supporting payroll calculations and deductions.
  • •Monitor and guide Payroll Specialists, participate in coaching and POD huddles, and support payroll tax notices, state/federal reporting, and related client education.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma.
  • •2+ years of PEO, ASO, HCM, and multistate experience preferred or an equivalent combination of education, skills, and experience.
  • •2-4 years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment.
  • •Previous supervisory experience.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2-4 yearsPEOASOHCMMultistate payrollCustomer servicePayrollHRIS
Education:High School
Skills:CommunicationInterpersonal skillsTime managementAttention to detailProblem-solving
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
Website