Senior National Account Manager

Fifth Third Bancorp
Ohio
Workplace: RemoteFull timeUSD 82,100 - 172,500 annuallyFunction: Customer Success & Account ManagementExperience: 6-8 yearsEducation: bachelorsSkills: ["Analytical skills","Communication","Presentation","Team-oriented","Works independently"]

Manage day-to-day relationships with the largest national clients, providing consultative support to maintain service excellence and expand account scope. Lead issue resolution, product enhancement discussions, and client advocacy with internal stakeholders across risk, IT, operations, and accounting. Oversee program changes, enhancements, and rollouts for payment offerings, contribute to strategic planning, monitor industry trends, and support integration and growth of new business opportunities.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Senior National Account Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage day-to-day relationships with the largest national clients, providing consultative support to maintain service excellence and expand account scope. Lead issue resolution, product enhancement discussions, and client advocacy with internal stakeholders across risk, IT, operations, and accounting. Oversee program changes, enhancements, and rollouts for payment offerings, contribute to strategic planning, monitor industry trends, and support integration and growth of new business opportunities.
Location: Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and assist the largest existing and new clients within the assigned group.
  • •Provide solutions and enhancements for clients’ programs, including implementing program changes to bring products to market.
  • •Manage enhancements and functionality rollouts for existing payment products and services.
  • •Handle client change requests, marketing requests, and exception requests.
  • •Deliver timely issue resolution in partnership with internal teams and external vendors (IT, Operations, Business Controls, Compliance Financial Crimes, Accounting, Vendors).

Pay and Benefits

Salary: USD 82,100 - 172,500 annually

Key Requirements

  • •Bachelor’s degree with an emphasis on Business or Finance (or equivalent education and experience).
  • •Minimum 6-8 years’ experience in Banking or Account Management.
  • •Develop deep technical understanding of mobile wallet and digital payment processing and capabilities.
  • •Broad understanding of the payments industry and supporting business systems.
  • •Proficient with Windows-based tools (Outlook, Word, Excel, PowerPoint) and strong analytical and communication skills.
Experience:6-8 yearsBankingAccount managementPaymentsDigital payments
Education:Bachelor's in Business, Finance
Skills:Analytical skillsCommunicationPresentationTeam-orientedWorks independently
Tech Stack:WindowsOutlookWordExcelPowerPointMobile walletDigital payment processing

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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