Bilingual CX Solutions Regulatory Staff

Sunrun
Florida
Workplace: RemoteFull timeUSD 88,185.97 - 117,581.29 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 6+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Organizational skills","Time management","Attention to detail"]

Build and maintain proactive relationships between Sunrun and third-party regulators and oversight agencies’ complaint departments. Collaborate with Policy and Legal teams to align regulatory strategy, compliance initiatives, and external communications. Prevent escalations by identifying potential regulatory concerns early and managing resolution processes efficiently. Partner cross-functionally with regional CX Solutions staff, implement region-specific regulatory processes, and provide leadership with insights for continuous improvement.

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FursaFursa
Sunrun
Sunrun
1 day ago

Bilingual CX Solutions Regulatory Staff

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Last checked: 5 hours agoStatus: Live

Job Summary

Build and maintain proactive relationships between Sunrun and third-party regulators and oversight agencies’ complaint departments. Collaborate with Policy and Legal teams to align regulatory strategy, compliance initiatives, and external communications. Prevent escalations by identifying potential regulatory concerns early and managing resolution processes efficiently. Partner cross-functionally with regional CX Solutions staff, implement region-specific regulatory processes, and provide leadership with insights for continuous improvement.
Location: Florida
Workplace: Remote
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact and trusted representative to regulators and oversight agencies’ complaint departments.
  • •Partner with Policy and Legal teams to ensure alignment on regulatory strategy, compliance initiatives, and external communications.
  • •Identify and address potential regulatory concerns proactively to prevent escalations and manage compliant resolutions.
  • •Collaborate cross-functionally with regional CX Solutions staff and internal business leaders to share best practices and resolve roadblocks.
  • •Monitor trends and issues across the assigned region, deliver actionable insights, and help implement region-specific regulatory processes.

Pay and Benefits

Salary: USD 88,185.97 - 117,581.29 annually

Key Requirements

  • •High school diploma or equivalent education; Bachelor’s degree preferred.
  • •6+ years of relevant work experience, preferably with customer success, project management, planning, or coordination.
  • •Bilingual fluency in Spanish and English (written and verbal).
  • •Excellent written and oral communication skills to explain complex issues across audiences via email, calls, and meetings.
  • •Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred.
Experience:6+ yearsCustomer successProject management
Education:Bachelor's
Skills:CommunicationCollaborationOrganizational skillsTime managementAttention to detail
Languages:SpanishEnglish
Tech Stack:Google SuiteExcelPowerPointSalesforce

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor