Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Leipzig
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Critical thinking","Problem-solving","Teamwork","Resilience","Flexibility"]

Provide warm, personalized customer service to build lasting relationships and foster brand loyalty. Handle customer requests via phone and email with accuracy and responsiveness, meeting service and departmental KPI standards. Maintain a portfolio of relevant customers and collaborate with Payments, Customs, Warehouse, and Shipping to ensure smooth order and delivery experiences. Use customer communication and e-commerce-related technologies while working effectively as part of a team.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
13 hours ago

Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide warm, personalized customer service to build lasting relationships and foster brand loyalty. Handle customer requests via phone and email with accuracy and responsiveness, meeting service and departmental KPI standards. Maintain a portfolio of relevant customers and collaborate with Payments, Customs, Warehouse, and Shipping to ensure smooth order and delivery experiences. Use customer communication and e-commerce-related technologies while working effectively as part of a team.
Location: Leipzig
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Build lasting customer relationships and foster brand loyalty with warm welcomes and personalized service.
  • •Respond efficiently, accurately, and promptly to customer requests via phone calls and emails.
  • •Meet the department’s highest service and KPI standards consistently.
  • •Establish and maintain relationships to build a portfolio of relevant customers.
  • •Collaborate with Payments, Customs, Warehouse, and Shipping teams.

Pay and Benefits

Perks:Paid LeaveLearning BudgetStaff DiscountMeal DiscountPensionCommuter BenefitsHealth InsuranceSocial Day

Key Requirements

  • •Previous experience in customer service within (luxury) retail or a relevant customer-facing role.
  • •Native-level proficiency in Chinese (written and spoken) and excellent English skills.
  • •Excellent communication and interpersonal skills with strong critical thinking and problem-solving.
  • •Familiarity with customer communication and e-commerce-related technology.
  • •Good computer skills, especially MS Office, and conscientiousness when handling customer data.
Experience:Luxury retailE-commerce
Skills:CommunicationInterpersonal skillsCritical thinkingProblem-solvingTeamworkResilienceFlexibility
Languages:ChineseEnglish
Tech Stack:MS OfficeE-commerce technology

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn