Customer Sucess Manager - UK

SecurityScorecard
United Kingdom
Workplace: RemoteFull timeGBP 100,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Organizational skills","Strategic engagement","Relationship building","Forecasting"]

Own and manage a portfolio of customer relationships, helping organizations transform how they manage cybersecurity risk. You’ll serve as a trusted advisor in SecurityScorecard’s platform and third-party risk domain, driving retention, expansion, accurate forecasting, and collaboration with Sales to grow usage and revenue. You’ll also identify new value opportunities, improve the customer journey through shared best practices, and represent the voice of the customer in product feedback and service discussions.

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SecurityScorecard
SecurityScorecard
1 day ago

Customer Sucess Manager - UK

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Last checked: 18 hours agoStatus: Live

Job Summary

Own and manage a portfolio of customer relationships, helping organizations transform how they manage cybersecurity risk. You’ll serve as a trusted advisor in SecurityScorecard’s platform and third-party risk domain, driving retention, expansion, accurate forecasting, and collaboration with Sales to grow usage and revenue. You’ll also identify new value opportunities, improve the customer journey through shared best practices, and represent the voice of the customer in product feedback and service discussions.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive customer strategy and execution by aligning account conversations to cybersecurity and risk management objectives.
  • •Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domain.
  • •Drive retention and expansion, including accurate forecasting and close collaboration with internal Sales teams.
  • •Identify opportunities to increase customer value via platform adoption, new use cases, and expanded engagement.
  • •Improve the customer journey with CS and Sales leadership, and represent customer voice in product feedback and service delivery discussions.

Pay and Benefits

Salary: GBP 100,000 - 110,000 annually
Perks:Health InsurancePaid LeaveParental LeaveEquity

Key Requirements

  • •Bachelor’s degree.
  • •5+ years in account management, customer success, technical account management, or a similar customer-facing role.
  • •Strong written and verbal communication skills with meticulous organizational ability.
  • •Solid understanding of cybersecurity or third-party risk management practices; cyber insurance experience preferred.
  • •Technical aptitude to quickly learn platform capabilities from the customer’s perspective to drive business impact.
Experience:5+ yearsCustomer success
Education:Bachelor's
Skills:CommunicationOrganizational skillsStrategic engagementRelationship buildingForecasting
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn