Netzwerktechniker (L1) (m/w/d) | Neu-Ulm

Provide first-line support for standard and less complex network incidents and service requests, ensuring SLAs are met. Investigate and resolve assigned first-line issues, execute approved requests and maintenance activities (including patching and configuration changes), and perform performance measurements to optimize infrastructure. Manage handovers, report and escalate incidents as needed, update knowledge articles and the CMDB, and support project work when required.