Netzwerktechniker (L1) (m/w/d) | Neu-Ulm

NTT
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Planning","Positive attitude","Cross-cultural collaboration"]

Provide first-line support for standard and less complex network incidents and service requests, ensuring SLAs are met. Investigate and resolve assigned first-line issues, execute approved requests and maintenance activities (including patching and configuration changes), and perform performance measurements to optimize infrastructure. Manage handovers, report and escalate incidents as needed, update knowledge articles and the CMDB, and support project work when required.

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NTT
NTT
1 month ago

Netzwerktechniker (L1) (m/w/d) | Neu-Ulm

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Last checked: 6 days agoStatus: Live

Job Summary

Provide first-line support for standard and less complex network incidents and service requests, ensuring SLAs are met. Investigate and resolve assigned first-line issues, execute approved requests and maintenance activities (including patching and configuration changes), and perform performance measurements to optimize infrastructure. Manage handovers, report and escalate incidents as needed, update knowledge articles and the CMDB, and support project work when required.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Investigate assigned first-line incidents and identify root causes of incidents and problems.
  • •Fulfill approved requests and perform approved maintenance activities, including patching and configuration changes.
  • •Measure performance and optimize infrastructure according to requirements.
  • •Handle shift handover procedures to ensure service continuity.
  • •Report and escalate incidents when necessary; ensure efficient incident and request resolution, and update knowledge articles and the CMDB.

Pay and Benefits

Perks:PensionAnnual BonusLearning Budget

Key Requirements

  • •First experience troubleshooting and providing onsite support for network/data center/system/monitoring services within a medium to large ICT organization.
  • •Basic knowledge of products in the supported technical area (e.g., network, data center, wireless).
  • •Proficiency with ticketing systems and documenting investigation/solution steps in tickets.
  • •Fluent German and English skills (at least Berlitz Level B2).
  • •Desirable network technical certification (e.g., Cisco CCNA).
Skills:CommunicationPlanningPositive attitudeCross-cultural collaboration
Certifications:Cisco CCNA
Languages:GermanEnglish
Tech Stack:CiscoArubaMS OfficeExcelVisioWordPowerPointOutlookRackingPatchingCMDBTicketsConfiguration

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn