Order Management Specialist - PST shift

Salesforce
Hyderabad
Workplace: OnsiteContractFunction: Business OperationsExperience: 2+ yearsSkills: ["Research","Problem-solving","Communication","Interpersonal skills","Time management","Accuracy","Working under pressure"]

Review and process quotes while ensuring compliance with Salesforce policies. Adjust opportunities for accurate forecasting, answer process and policy questions, and manage global order management queues by sharing best practices. Partner closely with Sales Operations and related teams across renewals, collections, compensation, legal, and provisioning to support process development, continuous improvement, and other ad hoc initiatives.

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FursaFursa
Salesforce
Salesforce
4 hours ago

Order Management Specialist - PST shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Review and process quotes while ensuring compliance with Salesforce policies. Adjust opportunities for accurate forecasting, answer process and policy questions, and manage global order management queues by sharing best practices. Partner closely with Sales Operations and related teams across renewals, collections, compensation, legal, and provisioning to support process development, continuous improvement, and other ad hoc initiatives.
Location: Hyderabad
Workplace: Onsite
Employment Type: Contract
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Review and process quotes to ensure compliance with Salesforce.com policies.
  • •Adjust opportunities according to guidelines to ensure forecasting accuracy.
  • •Respond to process and policy questions and communicate requirements effectively.
  • •Manage order management queues and share best practices as part of a global order management team.
  • •Participate in new process development, process improvement projects, and other ad hoc initiatives.

Key Requirements

  • •2+ years of Order Management, Customer Service, or Sales Support experience; prior Salesforce.com application experience is a plus.
  • •Strong research and problem-solving abilities.
  • •Excellent interpersonal skills, including verbal and written communication and the ability to think quickly.
  • •Ability to excel in a fast-paced environment while delivering accuracy and meeting deadlines and KPIs.
  • •Availability for flexible hours during peak business periods (ME/QE) and readiness to support Document, Services, and Adjustment processes as required.
Experience:2+ years
Skills:ResearchProblem-solvingCommunicationInterpersonal skillsTime managementAccuracyWorking under pressure

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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