2 days ago

Director, Service Experience Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead the transformation of the Service Experience organization into a scalable, enablement-driven function for the Risk and Security Solutions (RAS) portfolio. Own service experience frameworks, governance, and best practices; drive complex cross-functional initiatives from planning through execution; and manage change and communications. Partner with Product, Technology, Client Services, and regional leadership to ensure operational readiness and measurable outcomes, including AI and automation enablement efforts.

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead the evolution of the Service Experience organization toward an enablement-focused operating model.
•Develop governance structures, frameworks, and best practices to improve organizational effectiveness and scale.
•Lead a portfolio of complex cross-functional initiatives, establishing accountability, milestones, reporting, and measurable outcomes.
•Drive service experience leadership across the RAS portfolio, partnering with Product, Technology, Client Services, and regional stakeholders to improve adoption and readiness.
•Lead organizational change management and communications, including executive-level presentations and AI/automation enablement initiatives.

Travel: Low travel

Pay and Benefits

Salary: USD 160,100 - 271,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveWellness Stipend

Key Requirements

•Minimum 10 years of experience in program management, strategy, transformation, operations, enablement, or related disciplines.
•5+ years of people leadership experience.
•Experience leading large-scale cross-functional initiatives in a complex, matrixed environment.
•Proven ability to translate strategy into execution with strong executive communication and stakeholder management.
•Experience in payments, fraud, risk, fintech, financial services, and/or operational environments; plus AI, automation, digital transformation, and change management (preferred).

Experience:10+ yearsPaymentsFraudRiskFintechFinancial servicesOperational environmentsAIAutomationDigital transformation

Skills:Transformational leadershipStakeholder managementExecutive communicationOrganizational leadershipAnalytical problem-solving

Tech Stack:AIAutomationAgileLeanSix Sigma

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

2 days ago

Director, Service Experience Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead the evolution of the Service Experience organization toward an enablement-focused operating model.
•Develop governance structures, frameworks, and best practices to improve organizational effectiveness and scale.
•Lead a portfolio of complex cross-functional initiatives, establishing accountability, milestones, reporting, and measurable outcomes.
•Drive service experience leadership across the RAS portfolio, partnering with Product, Technology, Client Services, and regional stakeholders to improve adoption and readiness.
•Lead organizational change management and communications, including executive-level presentations and AI/automation enablement initiatives.

Travel: Low travel

Pay and Benefits

Salary: USD 160,100 - 271,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveWellness Stipend

Key Requirements

•Minimum 10 years of experience in program management, strategy, transformation, operations, enablement, or related disciplines.
•5+ years of people leadership experience.
•Experience leading large-scale cross-functional initiatives in a complex, matrixed environment.
•Proven ability to translate strategy into execution with strong executive communication and stakeholder management.
•Experience in payments, fraud, risk, fintech, financial services, and/or operational environments; plus AI, automation, digital transformation, and change management (preferred).

Experience:10+ yearsPaymentsFraudRiskFintechFinancial servicesOperational environmentsAIAutomationDigital transformation

Skills:Transformational leadershipStakeholder managementExecutive communicationOrganizational leadershipAnalytical problem-solving

Tech Stack:AIAutomationAgileLeanSix Sigma

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor