Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

Farfetch
Porto
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Multi-tasking","Attention to detail","Critical thinking"]

Be the first point of contact for Farfetch Platform Solutions customers and partners, resolving queries across email, phone, and chat with high-quality, fast, and efficient support. Provide product and service guidance, take ownership of case resolution, and handle demanding customers with professionalism and emotional intelligence. Collaborate with internal teams to support localization initiatives while advocating for customer needs and contributing to a great team environment.

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Farfetch
Farfetch
1 day ago

Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the first point of contact for Farfetch Platform Solutions customers and partners, resolving queries across email, phone, and chat with high-quality, fast, and efficient support. Provide product and service guidance, take ownership of case resolution, and handle demanding customers with professionalism and emotional intelligence. Collaborate with internal teams to support localization initiatives while advocating for customer needs and contributing to a great team environment.
Location: Porto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the face and voice of Farfetch Platform Solutions to customers and partners.
  • •Resolve customer queries and requests across multiple channels (email, phone, chat) within the customer promise.
  • •Provide information and advisory on products and services related inquiries.
  • •Take ownership of case resolution and find best solutions according to process and guidelines.
  • •Manage demanding customers professionally and support solution and retention, partnering with internal teams as needed.

Pay and Benefits

Perks:Health InsuranceSabbatical

Key Requirements

  • •1+ year of customer service experience, preferably in fashion and/or e-commerce.
  • •Excellent English proficiency in written and spoken communication.
  • •Good IT skills, including customer service tools and Windows packages, to guide customers on digital platforms.
  • •Ability to communicate clearly and confidently to resolve complex customer issues with a positive approach.
  • •Availability to work rotating and late shifts.
Experience:1+ yearsFashionE-commerceCustomer service
Skills:CommunicationEmotional intelligenceMulti-taskingAttention to detailCritical thinking
Languages:English
Tech Stack:WindowsEmailPhoneChat

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn