5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling loading and unloading while ensuring vehicles remain safe to drive. Complete customer paperwork and provide detailed notes in the customer tracking system. Maintain a safe driving record in line with Carvana’s CMV Driver Qualification policy, supported by training and a performance-based “Careers Not Jobs” pay progression. Work evening hours 11am–9pm, available up to 7 days/week.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers (training provided).
•Load/unload vehicles onto the hauler and inspect the car-hauler to help ensure safe to drive conditions.
•Complete customer paperwork and add thorough notes in the customer tracking system.
•Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Meet required state-specific licensing/notary timelines to support access to DMV/title and registration systems.

Pay and Benefits

Salary: USD 18 - 20 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading haulers in indoor/outdoor conditions, with exposure to inclement/extreme weather.
•Must be able to read, write, speak, and understand English.
•Requires frequent driving with excellent visual acuity and manual dexterity, and ability to lift/push/pull items up to 50lbs.
•Must have (or be able to obtain) a notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

Experience:2+ years

Skills:Customer serviceAttention to detailCommunicationSafety mindsetPhysical stamina

Licenses:Driver's licenseNotary

Certifications:DOT Medical Card

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn

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Carvana

5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers (training provided).
•Load/unload vehicles onto the hauler and inspect the car-hauler to help ensure safe to drive conditions.
•Complete customer paperwork and add thorough notes in the customer tracking system.
•Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Meet required state-specific licensing/notary timelines to support access to DMV/title and registration systems.

Pay and Benefits

Salary: USD 18 - 20 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading haulers in indoor/outdoor conditions, with exposure to inclement/extreme weather.
•Must be able to read, write, speak, and understand English.
•Requires frequent driving with excellent visual acuity and manual dexterity, and ability to lift/push/pull items up to 50lbs.
•Must have (or be able to obtain) a notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

Experience:2+ years

Skills:Customer serviceAttention to detailCommunicationSafety mindsetPhysical stamina

Licenses:Driver's licenseNotary

Certifications:DOT Medical Card

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn