Visa

1 week ago

Customer Success Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end customer lifecycle for assigned clients, serving as the primary point of contact from onboarding through long-term adoption. Build executive relationships and translate customer goals into success plans. Provide guidance on platform features and card payment processing, run training/check-ins, and coordinate troubleshooting with internal teams. Use customer health metrics and usage data to identify risks and opportunities, and drive process improvements through best practices and data-driven KPIs.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and manage the customer lifecycle from onboarding through extended adoption.
•Build and maintain relationships with client stakeholders and create actionable success plans.
•Provide expert guidance on platform features, card payment processing, and core banking operations.
•Run training/check-ins and coordinate troubleshooting with internal teams, escalating as needed.
•Monitor customer health metrics and usage data, advocate for customer feedback, and drive process improvements using best practices and KPIs.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or equivalent advanced/PhD education options).
•6+ years (preferred) with a Bachelor’s degree or 4+ years with an advanced degree (or up to 3 years with a relevant PhD).
•Hands-on technical capability to deliver payments transformation.
•Hands-on capability delivering integration and certification of local switches in GCC countries, especially in UAE (Jaywan and AEP switch).
•Experience operating in cloud, microservices, and API/streaming architectures, with knowledge of change control, release, and resiliency practices.

Experience:5+ yearsPaymentsFintechB2B SaaS

Education:Bachelor's

Skills:Relationship managementStakeholder managementProactive risk identificationData-driven decision-makingProcess improvement

Tech Stack:PismoCloudMicroservicesAPIStreamingJaywanAEP switchCard payment processingCore banking operations

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Customer Success Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and manage the customer lifecycle from onboarding through extended adoption.
•Build and maintain relationships with client stakeholders and create actionable success plans.
•Provide expert guidance on platform features, card payment processing, and core banking operations.
•Run training/check-ins and coordinate troubleshooting with internal teams, escalating as needed.
•Monitor customer health metrics and usage data, advocate for customer feedback, and drive process improvements using best practices and KPIs.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or equivalent advanced/PhD education options).
•6+ years (preferred) with a Bachelor’s degree or 4+ years with an advanced degree (or up to 3 years with a relevant PhD).
•Hands-on technical capability to deliver payments transformation.
•Hands-on capability delivering integration and certification of local switches in GCC countries, especially in UAE (Jaywan and AEP switch).
•Experience operating in cloud, microservices, and API/streaming architectures, with knowledge of change control, release, and resiliency practices.

Experience:5+ yearsPaymentsFintechB2B SaaS

Education:Bachelor's

Skills:Relationship managementStakeholder managementProactive risk identificationData-driven decision-makingProcess improvement

Tech Stack:PismoCloudMicroservicesAPIStreamingJaywanAEP switchCard payment processingCore banking operations

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor