AI Support Engineer

Cognition
Singapore
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Linux","Docker","Git","Ci/cd","Cloud","Networking","Python","Typescript","Java","Go","Learning"]

Resolve complex technical issues for customers using Devin and Windsurf in real-world environments. Investigate ambiguous problems across codebases, infrastructure, CI/CD, APIs, containers, and cloud platforms; reproduce bugs, analyze logs, perform root-cause analysis, and drive issues to resolution while educating customers and collaborating with engineering.

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FursaFursa
Cognition
Cognition
2 months ago

AI Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Resolve complex technical issues for customers using Devin and Windsurf in real-world environments. Investigate ambiguous problems across codebases, infrastructure, CI/CD, APIs, containers, and cloud platforms; reproduce bugs, analyze logs, perform root-cause analysis, and drive issues to resolution while educating customers and collaborating with engineering.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Investigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups.
  • •Perform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures.
  • •Resolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication.
  • •Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.
  • •Educate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues.

Key Requirements

  • •4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.
  • •Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
  • •Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.
  • •Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.
  • •Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams.
Education:Bachelor's in Computer Science
Skills:LinuxDockerGitCi/cdCloudNetworkingPythonTypescriptJavaGoLearning
Languages:English
Tech Stack:LinuxDockerGitCI/CDAWSGCPAzurePythonTypeScriptJavaGoLinux networkingContainers

Company Brief

Cognition
Builds Devin, an autonomous AI software engineer and AI-native developer tools (Windsurf, DeepWiki) to automate software engineering workflows for enterprise customers.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 4.7
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