Cognition

4 weeks ago

AI Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Resolve complex technical issues for customers using Devin and Windsurf in real-world environments. Investigate ambiguous problems across codebases, infrastructure, CI/CD, APIs, containers, and cloud platforms; reproduce bugs, analyze logs, perform root-cause analysis, and drive issues to resolution while educating customers and collaborating with engineering.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Investigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups.
•Perform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures.
•Resolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication.
•Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.
•Educate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues.

Key Requirements

•4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.
•Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
•Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.
•Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.
•Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams.

Education:Bachelor's in Computer Science

Skills:LinuxDockerGitCi/cdCloudNetworkingPythonTypescriptJavaGoLearning

Languages:English

Tech Stack:LinuxDockerGitCI/CDAWSGCPAzurePythonTypeScriptJavaGoLinux networkingContainers

Company Brief

Cognition

Builds Devin, an autonomous AI software engineer and AI-native developer tools (Windsurf, DeepWiki) to automate software engineering workflows for enterprise customers.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 4.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Cognition

4 weeks ago

AI Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Investigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups.
•Perform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures.
•Resolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication.
•Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.
•Educate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues.

Key Requirements

•4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.
•Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
•Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.
•Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.
•Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams.

Education:Bachelor's in Computer Science

Skills:LinuxDockerGitCi/cdCloudNetworkingPythonTypescriptJavaGoLearning

Languages:English

Tech Stack:LinuxDockerGitCI/CDAWSGCPAzurePythonTypeScriptJavaGoLinux networkingContainers

Company Brief

Cognition

Builds Devin, an autonomous AI software engineer and AI-native developer tools (Windsurf, DeepWiki) to automate software engineering workflows for enterprise customers.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 4.7

Website LinkedIn Glassdoor