Payoneer

1 month ago

Mass Service Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead a China-based mass service delivery team serving top/VIP customers, ensuring high-quality service across onboarding to payment withdrawal. Collaborate with sales, hit KPI targets, develop talent, and drive operational excellence in a fast-paced fintech environment.

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage China client mass service delivery team day to day operations and quality
•Manage resources planning and participate in recruitment process
•Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
•Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
•Lead and deal with all people issues, manage the overall talent development and team stability

Key Requirements

•Bachelor’s degree or above
•English CET-4 level above
•Native Mandarin speaker (or close to native)
•5 years+ working experience, with 2 years+ people management experience
•2 years+ solid experience in client service/customer support/sales environment, dealing with top customers

Experience:5+ yearsFintechPaymentsEcommerce

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCommunicationOrganizationMultitaskingDetail oriented

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Mass Service Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage China client mass service delivery team day to day operations and quality
•Manage resources planning and participate in recruitment process
•Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
•Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
•Lead and deal with all people issues, manage the overall talent development and team stability

Key Requirements

•Bachelor’s degree or above
•English CET-4 level above
•Native Mandarin speaker (or close to native)
•5 years+ working experience, with 2 years+ people management experience
•2 years+ solid experience in client service/customer support/sales environment, dealing with top customers

Experience:5+ yearsFintechPaymentsEcommerce

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCommunicationOrganizationMultitaskingDetail oriented

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn