Operations Manager

Majid Al Futtaim
Abu Dhabi
OthersFunction: Business OperationsExperience: 2-3 yearsSkills: ["Leadership","Organizational skills","Analytical skills","Communication","Self-motivation"]

Drive operational excellence and business performance by enforcing SOPs, optimizing staffing and resources, and leading safety and risk initiatives. Oversee daily facility operations and Duty Managers to ensure smooth, high-quality guest experiences. Manage escalations and feedback, monitor KPIs, and collaborate with Finance, Commercial, and Marketing to support revenue and guest flow. Lead and develop multicultural teams through training and performance management, and deliver operational reporting and continuous improvement insights.

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Majid Al Futtaim
Majid Al Futtaim
8 months ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Drive operational excellence and business performance by enforcing SOPs, optimizing staffing and resources, and leading safety and risk initiatives. Oversee daily facility operations and Duty Managers to ensure smooth, high-quality guest experiences. Manage escalations and feedback, monitor KPIs, and collaborate with Finance, Commercial, and Marketing to support revenue and guest flow. Lead and develop multicultural teams through training and performance management, and deliver operational reporting and continuous improvement insights.
Location: Abu Dhabi
Employment Type: Others
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop, implement, and enforce SOPs to ensure operational consistency, compliance, and readiness.
  • •Lead safety, risk management, crisis response, and audits to ensure compliance with UAE laws, Abu Dhabi Municipality, and company standards.
  • •Oversee daily facility operations, including staffing, Duty Managers, and team leads for smooth, high-quality operations.
  • •Deliver a world-class guest experience by managing feedback, resolving escalations, and reinforcing service culture.
  • •Optimize revenue and guest flow by monitoring performance, driving KPIs, coordinating cross-functionally, and providing operational and financial reporting.

Key Requirements

  • •2–3 years of operations management experience.
  • •Strong leadership and self-motivation to lead and inspire multicultural teams.
  • •Commercially minded with a revenue focus and strong business awareness.
  • •Excellent organizational, planning, and analytical skills.
  • •Proactive, people-focused communication with high energy, professionalism, and Microsoft Office proficiency.
Experience:2-3 yearsOperations managementMulticultural teamsGuest experienceSafety & risk management
Skills:LeadershipOrganizational skillsAnalytical skillsCommunicationSelf-motivation
Tech Stack:Microsoft Office

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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