Customer Service Development Program Manager IV - ETCH (E4)

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Self-driven","Project leadership","Customer focus","Troubleshooting","Technical problem-solving"]

Own the ETCH service product development for the AGS business unit as the local focal between customers and factory teams. Define customer needs, propose and manage service solutions, and translate customer process and hardware requirements into internal roadmaps. Serve as a technical expert for wafer process/demos, resolve complex field issues with systematic troubleshooting and DOEs, and negotiate evaluation specifications while supporting customer satisfaction and technical reputation.

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FursaFursa
Applied Materials
Applied Materials
2 weeks ago

Customer Service Development Program Manager IV - ETCH (E4)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the ETCH service product development for the AGS business unit as the local focal between customers and factory teams. Define customer needs, propose and manage service solutions, and translate customer process and hardware requirements into internal roadmaps. Serve as a technical expert for wafer process/demos, resolve complex field issues with systematic troubleshooting and DOEs, and negotiate evaluation specifications while supporting customer satisfaction and technical reputation.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Identify and develop service solutions in consultation with factory and account teams.
  • •Define customer needs and develop project plans and proposals for delivery.
  • •Manage the definition and implementation of service solutions to meet current and future customer requirements.
  • •Resolve complex field process issues using systematic troubleshooting and statistical techniques (e.g., DOEs) to determine root cause and actions.
  • •Lead customer demos and negotiate evaluation specifications, owning delivery of solutions that meet requirements.

Pay and Benefits

Perks:Wellness StipendLearning BudgetTravel Allowance

Key Requirements

  • •Bachelors degree required; master or PhD preferred.
  • •At least 5 years of direct wafer processing expertise, including at least 3 years supporting a customer.
  • •Etch experience is preferred.
  • •Self-driven with proven ability to drive projects and programs with limited oversight.
  • •Dual fluency in both Chinese and English is required.
Experience:SemiconductorsWafer processingCustomer support
Education:Bachelor's
Skills:Self-drivenProject leadershipCustomer focusTroubleshootingTechnical problem-solving
Languages:ChineseEnglish
Tech Stack:Wafer processingEtchDesign of Experiments (DOE)Statistical techniquesSystematic troubleshootingService product development

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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