Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Confidentiality","Empathy","Tact","Teamwork"]

Provide first-class customer service by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex issues with accuracy and professionalism, complete interaction documentation, and update call history or required follow-ups. Stay current on program and product information through continuous learning while maintaining strict confidentiality and following data and service guidelines.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide first-class customer service by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex issues with accuracy and professionalism, complete interaction documentation, and update call history or required follow-ups. Stay current on program and product information through continuous learning while maintaining strict confidentiality and following data and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assess and respond to customer needs using sound judgment to recommend appropriate solutions.
  • •Handle customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Resolve complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete interaction documentation, update call history, and coordinate required follow-ups to third parties or customer fulfillment.
  • •Maintain program and product knowledge through continuous learning while ensuring strict confidentiality and compliance with data and service guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex, sensitive customer inquiries and complaints in line with company policies and procedures.
  • •Ability to work all required shifts.
Skills:CommunicationConfidentialityEmpathyTactTeamwork
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn