Customer Service Representative (English Speaker)

WUDUH
Amman
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: certificationSkills: ["Problem-solving","De-escalation","Attention to detail","Reliable follow-up","Active listening"]

Provide exceptional customer support in a fast-paced call center by handling incoming inquiries via phone and email, resolving service or program issues, and escalating complex cases when needed. Keep customer interactions clear and professional through active listening, empathy, and de-escalation. Stay current on program updates via self-directed learning and team huddles, educate customers on features and policies, and ensure compliance while maintaining accurate CRM records.

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FursaFursa
WUDUH
WUDUH
1 day ago

Customer Service Representative (English Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide exceptional customer support in a fast-paced call center by handling incoming inquiries via phone and email, resolving service or program issues, and escalating complex cases when needed. Keep customer interactions clear and professional through active listening, empathy, and de-escalation. Stay current on program updates via self-directed learning and team huddles, educate customers on features and policies, and ensure compliance while maintaining accurate CRM records.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle incoming customer inquiries, feedback, and requests via phone and email.
  • •Proactively reach out to customers for follow-ups, updates, or issue resolutions.
  • •Resolve program/service issues with accurate information and solutions; escalate complex issues as needed.
  • •Stay updated on program/service changes through self-directed learning modules and team huddles.
  • •Educate customers on program features, usage, policies, and self-service resources while ensuring compliance with service standards.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Diploma in Business Administration, Communications, or a related field (Bachelor’s degree is a plus).
  • •Less than 1 year of experience (fresh graduates and students encouraged to apply).
  • •Experience in a high-volume call center environment preferred.
  • •Fluent English speaker (verbal and written).
  • •Basic understanding of CRM systems and call center tools; able to update client records accurately.
Education:Certification / Diploma in Business Administration, Communications
Skills:Problem-solvingDe-escalationAttention to detailReliable follow-upActive listening
Languages:English
Tech Stack:CRM systemsCall center toolsEmail

Company Brief

WUDUH
WUDUH is a Jordan-based operational management and business process outsourcing hub serving U.S. and global clients. It provides back-office support, process optimization, and workforce development services, with a large distributed team centered in Amman.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Amman, Jordan
Founded: 2023
WebsiteLinkedIn