Inmobi

1 month ago

Senior Manager, Customer Success - San Mateo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Customer Success leader responsible for onboarding and scaling partner programs, acting as a trusted advisor to retailers and technology partners, coordinating cross-functionally with Product, Marketing, Tech, Legal and Sales, and driving quarterly business reviews to maximize platform value and partner performance.

Location: San Mateo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Onboard retailers and onboard partners by providing technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done.
•Have regular catchups with partners, monitor integration quality, platform performance, and proactively identify issues to optimize partner outcomes.
•Liaise with Product Marketing, Product, Tech, Legal and Sales to ensure partners' experience with Accelerate is a success and communicate product releases and updates.
•Maintain a constant channel of communication with partners, sharing updates on performance and conducting quarterly business reviews.
•Create and own documentation for best practices and revenue optimization techniques.

Pay and Benefits

Perks:Health Insurance401kEquityAnnual BonusGym MembershipMeal Allowance

Key Requirements

•5+ years of relevant experience onboarding, guiding, and scaling customers within a digital advertising or SaaS context.
•Proven ability to onboard retailers/partners, provide technical guidance, and scale accounts post-integration.
•Strong relationship-management and communication skills with a customer-centric approach.
•Ability to collaborate cross-functionally with Product Marketing, Product, Tech, Legal and Sales to improve partner experience and drive outcomes.
•Experience creating or owning documentation and playbooks for best practices and revenue optimization.

Experience:5+ yearsAdvertising technologyDigital marketingSaaS

Skills:Customer focusCommunicationProblem-solvingRelationship management

Languages:English

Company Brief

Inmobi

InMobi is a global mobile advertising and discovery platform that helps brands and app developers reach and engage audiences through programmatic advertising, monetization solutions, and data-driven targeting across mobile devices.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Bengaluru, India

Founded: 2007

Website LinkedIn

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Inmobi

1 month ago

Senior Manager, Customer Success - San Mateo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Mateo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Onboard retailers and onboard partners by providing technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done.
•Have regular catchups with partners, monitor integration quality, platform performance, and proactively identify issues to optimize partner outcomes.
•Liaise with Product Marketing, Product, Tech, Legal and Sales to ensure partners' experience with Accelerate is a success and communicate product releases and updates.
•Maintain a constant channel of communication with partners, sharing updates on performance and conducting quarterly business reviews.
•Create and own documentation for best practices and revenue optimization techniques.

Pay and Benefits

Perks:Health Insurance401kEquityAnnual BonusGym MembershipMeal Allowance

Key Requirements

•5+ years of relevant experience onboarding, guiding, and scaling customers within a digital advertising or SaaS context.
•Proven ability to onboard retailers/partners, provide technical guidance, and scale accounts post-integration.
•Strong relationship-management and communication skills with a customer-centric approach.
•Ability to collaborate cross-functionally with Product Marketing, Product, Tech, Legal and Sales to improve partner experience and drive outcomes.
•Experience creating or owning documentation and playbooks for best practices and revenue optimization.

Experience:5+ yearsAdvertising technologyDigital marketingSaaS

Skills:Customer focusCommunicationProblem-solvingRelationship management

Languages:English

Company Brief

Inmobi

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Bengaluru, India

Founded: 2007

Website LinkedIn