Operations Associate - Grocery

Deliveroo
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Problem-solving","Communication","Attention to detail","Independent working"]

Support on-the-ground daily operations for Deliveroo’s UAE grocery and partner store network. Monitor site performance metrics (accuracy, rejections, missing items, cancellations), perform root-cause analysis, and drive corrective action. Train and upskill pickers on SOPs, create site-specific action plans to improve KPIs, and maintain reporting for central operations. Conduct hardware checks on tablets, printers, and SIMs while partnering with store teams to ensure stock availability and order readiness.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Operations Associate - Grocery

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support on-the-ground daily operations for Deliveroo’s UAE grocery and partner store network. Monitor site performance metrics (accuracy, rejections, missing items, cancellations), perform root-cause analysis, and drive corrective action. Train and upskill pickers on SOPs, create site-specific action plans to improve KPIs, and maintain reporting for central operations. Conduct hardware checks on tablets, printers, and SIMs while partnering with store teams to ensure stock availability and order readiness.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Regularly assess site performance using metrics such as B10s, rejections, missing items, and cancellations and identify issues.
  • •Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
  • •Train and upskill pickers on Deliveroo SOPs, including substitution handling, order prioritization, picking accuracy, and customer-first execution.
  • •Create site-specific action plans to improve store KPIs and outline findings, proposed solutions, and stakeholder support needed.
  • •Conduct regular checks on store tablets, printers, and SIMs; troubleshoot or escalate hardware issues and collaborate with store staff to ensure stock availability and accurate order preparation.

Pay and Benefits

Perks:Annual LeaveHealth InsuranceFlight AllowanceMaternity BenefitsPaternity BenefitsPartner Discounts

Key Requirements

  • •1–2 years of experience in grocery, retail, or delivery operations.
  • •Strong problem-solving and communication skills with high attention to detail.
  • •Ability to work independently in fast-paced environments.
  • •Familiarity with mobile/tablet apps and basic troubleshooting.
  • •Valid UAE driving license with own car, plus ability to be on-site at multiple store locations for extended periods.
Experience:GroceryRetailDelivery operations
Skills:Problem-solvingCommunicationAttention to detailIndependent working
Licenses:UAE driving license
Tech Stack:Mobile appsTabletPrintersSIMsSOPs

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
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