3 months ago

Part Time Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join Lucid Motors as an Automotive EV Technical Support Specialist (Customer Care). Provide technical assistance for vehicle hardware and software, maintain knowledge base, evaluate and improve troubleshooting processes, test system functionality, and build strong customer relationships with a focus on data privacy. Hybrid schedule with potential work-from-home Fridays/Saturdays and weekend shifts.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
•Responding to customer concerns with urgency and ownership for resolutions.
•Updating Tech Tips: Maintaining the knowledge base by creating, editing and posting brief documents and tech tips.
•Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
•Improving Existing Processes: Reviewing proposed changes and making recommendations.
•Testing System Functionality: Ensuring Lucid vehicle components work optimally.
•Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and product knowledge.

Pay and Benefits

Salary: USD 21 - 25 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Availability to work weekends and support flexible schedules to support customers 365 days of the year.
•2+ years of experience in technical support and troubleshooting.
•High school Diploma or GED.
•Excellent communication and technical comprehension skills.
•Familiar with MS Office Suite (e.g. Outlook) and related communication tools (CRM) and Mac OS.

Experience:2+ yearsElectric vehiclesAutomotive

Education:High School

Skills:CommunicationEmotional intelligenceProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:MS OfficeOutlookMac OSCRM

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

3 months ago

Part Time Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
•Responding to customer concerns with urgency and ownership for resolutions.
•Updating Tech Tips: Maintaining the knowledge base by creating, editing and posting brief documents and tech tips.
•Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
•Improving Existing Processes: Reviewing proposed changes and making recommendations.
•Testing System Functionality: Ensuring Lucid vehicle components work optimally.
•Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and product knowledge.

Pay and Benefits

Salary: USD 21 - 25 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Availability to work weekends and support flexible schedules to support customers 365 days of the year.
•2+ years of experience in technical support and troubleshooting.
•High school Diploma or GED.
•Excellent communication and technical comprehension skills.
•Familiar with MS Office Suite (e.g. Outlook) and related communication tools (CRM) and Mac OS.

Experience:2+ yearsElectric vehiclesAutomotive

Education:High School

Skills:CommunicationEmotional intelligenceProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:MS OfficeOutlookMac OSCRM

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn