Senior Software Development Engineer - Amazon Connect

Discover Financial
Nottingham
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Mentoring","Leading by example","Problem-solving","Automation","Strategic thinking","Collaboration"]

Build and evolve the UK Connect platform that powers Capital One’s UK contact centre using Amazon Connect on AWS. You’ll develop production-grade backend services with Node/TypeScript or Go, serverless AWS components (Lambda, API Gateway, DynamoDB, S3), and a custom front-end portal. Lead by example on engineering standards, automate optimizations, improve resiliency, and support secure, stable operations across voice and chat channels.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Senior Software Development Engineer - Amazon Connect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build and evolve the UK Connect platform that powers Capital One’s UK contact centre using Amazon Connect on AWS. You’ll develop production-grade backend services with Node/TypeScript or Go, serverless AWS components (Lambda, API Gateway, DynamoDB, S3), and a custom front-end portal. Lead by example on engineering standards, automate optimizations, improve resiliency, and support secure, stable operations across voice and chat channels.
Location: Nottingham
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop backend software and services for the UK Connect platform powering voice and chat contact centre channels.
  • •Maintain secure and stable service operations while delivering on the platform roadmap.
  • •Set and maintain engineering standards, bringing peers along through coaching and mentoring.
  • •Design and deploy software end to end, applying backend architectural and design patterns.
  • •Build quality and resiliency into systems using test-driven development, automation, monitoring, and proactive incident management.

Pay and Benefits

Perks:PensionAnnual BonusAnnual LeaveHealth InsuranceParental Leave

Key Requirements

  • •Production-grade software engineering experience and understanding of the software development lifecycle.
  • •Experience setting engineering best practices and mentoring engineers to broaden skills.
  • •Ability to design and own software deployments end to end, with strategic thinking about backend architecture and design patterns.
  • •Strong focus on quality, test-driven development, and resiliency, including handling sensitive customer data.
  • •Automation mindset: identify bottlenecks, manage optimizations, and participate in proactive incident management (possible 24/7 on-call rota for extra pay).
Skills:MentoringLeading by exampleProblem-solvingAutomationStrategic thinkingCollaboration
Tech Stack:NodeTypeScriptGoAWSAmazon ConnectLambdaAPI GatewayDynamoDBS3JenkinsCI/CDLogz.ioNewRelicTest-driven developmentAPI

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn