Business Intelligence Reporting Analyst

Teletech
Philippines
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Customer service","Relationship-building","Time management"]

Provide enterprise-wide reporting and analytics support to enable data-driven decisions and support leadership strategy. Design, develop, enhance, and maintain reliable and easy-to-use reports and dashboards, ensuring accuracy and timeliness. Improve reporting processes, standardize data definitions and KPIs, support UAT and requirements gathering, and train end users. Leverage data and technology to solve business use cases while driving continuous growth in BI capabilities.

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FursaFursa
Teletech
Teletech
1 week ago

Business Intelligence Reporting Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide enterprise-wide reporting and analytics support to enable data-driven decisions and support leadership strategy. Design, develop, enhance, and maintain reliable and easy-to-use reports and dashboards, ensuring accuracy and timeliness. Improve reporting processes, standardize data definitions and KPIs, support UAT and requirements gathering, and train end users. Leverage data and technology to solve business use cases while driving continuous growth in BI capabilities.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Partner with internal and external customers to design, develop, enhance, and maintain reports and deliverables.
  • •Ensure accuracy and timeliness through quality assurance and quality control, with strong attention to detail.
  • •Improve and expand the reporting portfolio, including processes, frequency, and distribution methods.
  • •Conform to and assist in developing standardized cross-departmental data definitions, KPIs, and calculations.
  • •Participate in requirements gathering, UAT, and end-user training; develop and document global reporting procedures.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveEmployee AssistanceEmployee DiscountLearning Budget

Key Requirements

  • •Bachelor’s degree or related reporting and business intelligence experience.
  • •5+ years of experience in reporting and business intelligence.
  • •Advanced Microsoft Excel skills, including PowerQuery and Pivot Tables.
  • •Experience building reports and dashboards in Power BI (or similar BI platform).
  • •Ability to clean, transform, and summarize raw data to produce actionable insights (SQL strongly preferred).
Experience:5+ years
Education:Bachelor's
Skills:Written communicationVerbal communicationCustomer serviceRelationship-buildingTime management
Tech Stack:Microsoft ExcelPowerQueryPivot TablesPower BISQLOLAP cubesMicrosoft Office

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn