Sachbearbeiter Schaden Assistance (m/w/d) 80 - 100% (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Responsibility","Teamwork","Customer communication","Problem-solving","Empathy"]

Handle claim cases for private travel (including travel luggage, cancellation costs, and travel protection) as part of an 11-person team. Assess cases in multiple languages, and provide regular written and phone contact with customers. Coordinate with partners and travel agencies, and support related underwriting and field sales teams. Requires insurance/travel-related experience and strong German plus good French/Italian/English skills.

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Zurich Insurance
Zurich Insurance
9 hours ago

Sachbearbeiter Schaden Assistance (m/w/d) 80 - 100% (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Handle claim cases for private travel (including travel luggage, cancellation costs, and travel protection) as part of an 11-person team. Assess cases in multiple languages, and provide regular written and phone contact with customers. Coordinate with partners and travel agencies, and support related underwriting and field sales teams. Requires insurance/travel-related experience and strong German plus good French/Italian/English skills.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own claims handling for private travel
  • •Assess and process claims with the team in different languages
  • •Provide regular written and phone customer contact
  • •Communicate with interfaces such as partners and travel agencies
  • •Support underwriting and field sales departments

Key Requirements

  • •Training/continuing education in insurance or the service industry
  • •Several years of professional experience in insurance, travel, tourism, or the automotive industry
  • •Excellent knowledge of German; good French, Italian and English skills
  • •Ability to take responsibility and be a direct point of contact for customers
  • •Team-oriented approach and willingness to help people in emergency situations
Experience:InsuranceTravelTourism
Skills:ResponsibilityTeamworkCustomer communicationProblem-solvingEmpathy
Languages:FrenchEnglishItalianGerman

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
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Glassdoor: 3.7
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