Customer Experience Banker-(Holland, MI)

Serve walk-in customers as a financial concierge, helping retain and grow consumer and business relationships. Proactively identify customer financial goals, recommend appropriate deposit and banking products, and process transactions accurately while balancing daily. Resolve customer issues, educate customers on consumer deposit offerings, and use a disciplined sales process—follow-up, outbound calling, and referrals—to deepen relationships. Follow all operational, security, risk, and regulatory policies.