Customer Support Representative

Texas Instruments
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Independent work","Teamwork"]

Serve as the friendly first point of contact in TI’s Customer Support Center, turning customer challenges into success. Collaborate with cross-functional teams to resolve complex issues, using internal systems to respond, document interactions, and track success metrics. Leverage data to resolve discrepancies between TI and customers while contributing to continuous improvement of operational processes and the overall customer experience.

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FursaFursa
Texas Instruments
Texas Instruments
8 months ago

Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the friendly first point of contact in TI’s Customer Support Center, turning customer challenges into success. Collaborate with cross-functional teams to resolve complex issues, using internal systems to respond, document interactions, and track success metrics. Leverage data to resolve discrepancies between TI and customers while contributing to continuous improvement of operational processes and the overall customer experience.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries as the friendly voice and problem-solving champion.
  • •Turn customer challenges into success stories by resolving issues.
  • •Collaborate with cross-functional teams to tackle complex customer issues.
  • •Use internal systems to respond to inquiries and document customer interactions.
  • •Leverage data to maintain operational success metrics and proactively resolve data discrepancies between TI and customers.

Key Requirements

  • •Bachelor's degree or above with 1 year of work experience in a call center or customer support environment.
  • •Proficient written English; good oral expression preferred, or ability to communicate in Japanese or Korean.
  • •Natural communication skills to explain complex ideas simply.
  • •Strong attention to detail and pride in work.
  • •Comfort working independently and as part of a team in a fast-paced environment.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork
Languages:EnglishJapaneseKorean
Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn