Texas Instruments

7 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the friendly first point of contact in TI’s Customer Support Center, turning customer challenges into success. Collaborate with cross-functional teams to resolve complex issues, using internal systems to respond, document interactions, and track success metrics. Leverage data to resolve discrepancies between TI and customers while contributing to continuous improvement of operational processes and the overall customer experience.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries as the friendly voice and problem-solving champion.
•Turn customer challenges into success stories by resolving issues.
•Collaborate with cross-functional teams to tackle complex customer issues.
•Use internal systems to respond to inquiries and document customer interactions.
•Leverage data to maintain operational success metrics and proactively resolve data discrepancies between TI and customers.

Key Requirements

•Bachelor's degree or above with 1 year of work experience in a call center or customer support environment.
•Proficient written English; good oral expression preferred, or ability to communicate in Japanese or Korean.
•Natural communication skills to explain complex ideas simply.
•Strong attention to detail and pride in work.
•Comfort working independently and as part of a team in a fast-paced environment.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishJapaneseKorean

Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments

Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1930

Website LinkedIn

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Texas Instruments

7 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries as the friendly voice and problem-solving champion.
•Turn customer challenges into success stories by resolving issues.
•Collaborate with cross-functional teams to tackle complex customer issues.
•Use internal systems to respond to inquiries and document customer interactions.
•Leverage data to maintain operational success metrics and proactively resolve data discrepancies between TI and customers.

Key Requirements

•Bachelor's degree or above with 1 year of work experience in a call center or customer support environment.
•Proficient written English; good oral expression preferred, or ability to communicate in Japanese or Korean.
•Natural communication skills to explain complex ideas simply.
•Strong attention to detail and pride in work.
•Comfort working independently and as part of a team in a fast-paced environment.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishJapaneseKorean

Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1930

Website LinkedIn