BPO Supervisor

NTT
Philippines
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Leadership","Problem-solving","Analytical thinking"]

Lead a BPO financial account team delivering high-quality customer support, transaction processing, and account servicing. Ensure operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics. Supervise day-to-day service quality, monitor KPIs and reporting, handle escalated issues, and coordinate with clients and internal departments. Manage hiring, staffing, and workforce development while maintaining accurate records and performing analytical root-cause trend analysis.

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FursaFursa
NTT
NTT
5 months ago

BPO Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a BPO financial account team delivering high-quality customer support, transaction processing, and account servicing. Ensure operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics. Supervise day-to-day service quality, monitor KPIs and reporting, handle escalated issues, and coordinate with clients and internal departments. Manage hiring, staffing, and workforce development while maintaining accurate records and performing analytical root-cause trend analysis.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Supervise the team to ensure the highest quality of service for clients.
  • •Monitor team performance and report results and issues to higher-level leadership.
  • •Assist the team with escalated client or account issues and resolve matters with clients and internal departments.
  • •Manage hiring, staffing, career development planning, performance, and pay discussions for team members.
  • •Maintain accurate records and required reports; compile and analyze data for trend identification and root-cause analysis.

Key Requirements

  • •2 years of experience in a Supervisor role.
  • •2 years of experience using Microsoft Windows PC applications.
  • •2 years of analytical mindset with proficiency in MS Excel and reporting tools.
  • •High school diploma or GED (preferred).
  • •Complete call center training classes and demonstrate proficiency; pass required checks.
Experience:2+ yearsBPOCustomer supportFinancial services
Education:High School
Skills:CommunicationLeadershipProblem-solvingAnalytical thinking
Tech Stack:Microsoft WindowsMS ExcelReporting tools2-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn