BPO Supervisor

Lead a BPO financial account team delivering high-quality customer support, transaction processing, and account servicing. Ensure operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics. Supervise day-to-day service quality, monitor KPIs and reporting, handle escalated issues, and coordinate with clients and internal departments. Manage hiring, staffing, and workforce development while maintaining accurate records and performing analytical root-cause trend analysis.