Junior User Support Specialist (Triage Analyst)

Serve as the initial point of contact for technical support for a U.S. Coast Guard program. You will triage incoming tickets and phone calls, perform basic troubleshooting, and either resolve issues within a 15-minute window or route them to higher-tier support. Handle hardware, software, and network problems, conduct user/account lookups in Active Directory, and document every interaction in a trouble ticketing system to support root-cause analysis.