Neo Financial

1 month ago

Vice President, Mortgage Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Operational leader responsible for scaling and optimizing mortgage underwriting, fulfillment, and funding teams; partner with sales, product, capital markets and credit risk to deliver fast, high-quality, compliant mortgage operations and measurable value for Neo.

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Build, manage, and scale mortgage operations teams (underwriting, fulfillment, and funding) alongside credit & risk counterparts to exceed turn-time and loan quality goals
•Serve as a strategic partner to executive leadership, ensuring operations align with capital markets, product, credit risk, and growth strategies
•Mentor and develop operational leaders, building the management bench for Neo's next phase of growth
•Champion cross-functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution
•Drive streamlined processes to maximize efficiency while enabling continued scaling
•Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value
•Ensure high ROI on all operational projects and system improvements
•Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management
•Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non-compliance risk
•Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceLife Insurance

Key Requirements

•Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech
•Proven track record scaling operational teams while maintaining quality and compliance standards
•Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements
•Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth
•Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment

Skills:LeadershipStrategic thinkingCommunicationCollaborationProblem-solving

Company Brief

Neo Financial

Neo Financial is a Canadian fintech offering credit cards, savings and spending accounts, investing, mortgages, and merchant loyalty/embedded finance solutions through partnerships with regulated banks and major retailers.

Industry: Neobanking

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series D

Headquarters: Calgary, Canada

Founded: 2019

Glassdoor: 2.7

Website LinkedIn Glassdoor

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Neo Financial

1 month ago

Vice President, Mortgage Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Build, manage, and scale mortgage operations teams (underwriting, fulfillment, and funding) alongside credit & risk counterparts to exceed turn-time and loan quality goals
•Serve as a strategic partner to executive leadership, ensuring operations align with capital markets, product, credit risk, and growth strategies
•Mentor and develop operational leaders, building the management bench for Neo's next phase of growth
•Champion cross-functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution
•Drive streamlined processes to maximize efficiency while enabling continued scaling
•Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value
•Ensure high ROI on all operational projects and system improvements
•Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management
•Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non-compliance risk
•Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceLife Insurance

Key Requirements

•Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech
•Proven track record scaling operational teams while maintaining quality and compliance standards
•Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements
•Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth
•Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment

Skills:LeadershipStrategic thinkingCommunicationCollaborationProblem-solving

Company Brief

Neo Financial

Industry: Neobanking

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series D

Headquarters: Calgary, Canada

Founded: 2019

Glassdoor: 2.7

Website LinkedIn Glassdoor