Sutherland

2 weeks ago

Technical Merchant Banking Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide inbound customer support for merchant banking technology issues by answering calls, resolving technical problems related to payment gateways and POS devices, and performing account maintenance. Process payments and transfers accurately while complying with banking regulations. Educate clients on products, fees, and platform usage, document interactions in a CRM, handle escalations, and analyze call trends to improve service quality.

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Answer inbound calls and respond to technical and banking product inquiries.
•Troubleshoot and resolve complex technical issues related to merchant banking systems, payment gateways, and POS devices.
•Handle payments, transfers, and account reconciliations with accuracy and compliance.
•Explain merchant banking services, fees, and technical processes to help clients effectively use banking platforms and tools.
•Maintain CRM records, participate in quality assurance, and manage escalated issues professionally.

Pay and Benefits

Perks:Paid TrainingHealth InsurancePaid LeaveCommuter BenefitsMeal SubsidyMedical Suite

Key Requirements

•Be at least 18 years or older.
•Have a minimum of 3 CXC/GCE subjects inclusive of English (or a U.S. high school diploma or GED) and at least 3 subjects inclusive of English.
•Have a valid (not expired) government-issued ID, TRN, and NIS card.
•Be available to work any day and assigned shift weekly, including weekends and public holidays.
•Demonstrate strong technical or troubleshooting skills and the ability to perform at a high level supporting inbound calls.

Education:Bachelor's

Skills:Customer serviceTroubleshootingProblem-solvingCommunicationAttention to detailEmpathyOrganizationMulti-taskingSecurity awarenessTime management

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcelPayment gatewaysPoint-of-sale (POS) devicesLive voiceChat

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 weeks ago

Technical Merchant Banking Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Answer inbound calls and respond to technical and banking product inquiries.
•Troubleshoot and resolve complex technical issues related to merchant banking systems, payment gateways, and POS devices.
•Handle payments, transfers, and account reconciliations with accuracy and compliance.
•Explain merchant banking services, fees, and technical processes to help clients effectively use banking platforms and tools.
•Maintain CRM records, participate in quality assurance, and manage escalated issues professionally.

Pay and Benefits

Perks:Paid TrainingHealth InsurancePaid LeaveCommuter BenefitsMeal SubsidyMedical Suite

Key Requirements

•Be at least 18 years or older.
•Have a minimum of 3 CXC/GCE subjects inclusive of English (or a U.S. high school diploma or GED) and at least 3 subjects inclusive of English.
•Have a valid (not expired) government-issued ID, TRN, and NIS card.
•Be available to work any day and assigned shift weekly, including weekends and public holidays.
•Demonstrate strong technical or troubleshooting skills and the ability to perform at a high level supporting inbound calls.

Education:Bachelor's

Skills:Customer serviceTroubleshootingProblem-solvingCommunicationAttention to detailEmpathyOrganizationMulti-taskingSecurity awarenessTime management

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcelPayment gatewaysPoint-of-sale (POS) devicesLive voiceChat

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor