Default & Special Servicing Supervisor

Supervise the day-to-day workflow of a Default and Special Servicing unit within Consumer Collections, covering functions such as foreclosure, bankruptcy, claims, REO, property preservation, charge-off, FHA claims, and related support. Prioritize and delegate work, monitor productivity and quality, and provide daily coaching through account reviews and side-by-sides. Drive process improvements, coordinate training for new hires, oversee continuity plans, and handle escalated operational and customer service issues while ensuring policy and risk compliance.